What are the responsibilities and job description for the Manager - Parking & Transportation position at Kansas City Royals?
Job Title: Manager – Parking & Transportation
Job Summary: Position is responsible for hiring, training, and supervising 100 active game day staff members, and developing and maintaining an effective game day Parking & Transportation and Staffing Plans. Responsible for collection, processing, and reconciliation of all parking revenues. Assists with other Ballpark Operations duties when not focused on parking as assigned.
Position Accountabilities/Responsibilities:
- Continue and develop complex-wide parking and transportation plan. This plan should be tailored to specific events and size of events
- Develop budget for Parking, Transportation, and Tollgate
- Manage a team of seasonal event staff employees, including hiring, terminating, motivating, and disciplining as needed
- Coordinate with other departments to ensure that all parking and transportation needs are met
- Ensure Guest Service Program is implemented
- Ensure procedures are followed to collect age receipts, and ensure that receipts are recorded, reconciled, and reported to VP of Ballpark Operations
- Develop parking passes and hang tag for each new season
- Other duties as needed
Position Qualifications, Skills, and Experience Required:
· Associate's Degree or High School Diploma with 2 years Supervisory experience in the sports or entertainment industry
· Work independently without close supervision
· Flexible and adaptable to change
· Able to work irregular hours including holidays, weekends, evening, and game events
· Maintain professional attitude that is customer-service oriented
· Effective writing, telephone, and verbal communication skills
· Knowledge of Microsoft Office
Physical Requirements:
· Ability to lift items weighing as much as 25 pounds
· Must be able to be productive in a work environment where the noise level can be high at times
· Specific vision abilities include close vision and ability to adjust focus
· Must be comfortable walking to navigate the facility to access the office, concourse, etc.
· Must be able to work extended hours and/or weekends as required by deadlines and event scheduling
The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job.