What are the responsibilities and job description for the Medical Clinic Scheduler position at Kansas City Orthopedic Alliance?
Kansas City Orthopedic Alliance is the largest, independently owned orthopedic specialty practice in the Kansas City metro area. We have over 50 medical providers practicing out of six locations. Each team focuses on the importance of customer service, communication, and caring for patients. This is a full-time, Monday-Friday position.
The Medical Clinic Scheduler serves with others as facility telephone operator pool. Schedules and reschedules patients’ appointments per established protocols by provider. Serves as a primary customer service representative for KCOA.
Essential Duties
The Medical Clinic Scheduler serves with others as facility telephone operator pool. Schedules and reschedules patients’ appointments per established protocols by provider. Serves as a primary customer service representative for KCOA.
Essential Duties
- Answer and route incoming calls correctly and take accurate notes when unable to connect the caller to the requested party, presenting good oral and written (documentation) communication skills and displaying positivity in all interactions.
- Schedules and reschedules patient appointments per established provider protocols.
- Advise callers regarding practice, payment/cancellation policies and pre-authorization requirements as appropriate, noting special circumstances in the patient appointment note.
- Enter accurate patient demographics and other required information into the medical software system.
- Confirm and document eligibility and benefits via software application.
- Compliance with all HIPPA, OSHA, and Medicare regulations. Follow ethical business conduct in accordance with the previously listed regulations, along with facility standards.
- Perform other miscellaneous office/clerical duties as needed.