What are the responsibilities and job description for the Medical Clinic Operator position at Kansas City Orthopedic Alliance?
Kansas City Orthopedic Alliance is the largest, independently owned orthopedic specialty practice in the Kansas City metro area. We have over 50 medical providers practicing out of eight locations. Each team focuses on the importance of customer service, communication, and caring for patients. This is a full-time, Monday-Friday position.
The Medical Clinic Operator serves as liaison between patients and medical staff. They are responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages.
Essential Duties
The Medical Clinic Operator serves as liaison between patients and medical staff. They are responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages.
Essential Duties
- Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
- Takes and relays messages in an accurate and timely manner.
- Responds to emergency and urgent calls from patients in a timely manner.
- Directs callers immediately to clinical staff as necessary.
- Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
- Provides a pleasant and helpful phone contact for callers.