Computer Services Specialist - IT Support Technician I

TITLE: Computer Services Specialist I, Tech I

ELEMENT OF ASSIGNMENT: Information Services Division/Information Technology Support Unit

PAY RANGE: 52

STARTING MONTHLY SALARY: $4,011

VACANCY STATUS: Vacant

Requirements

EXPIRATION DATE:

To provide tier one technical support through direct user interaction, remote assistance and device lifecycle

management across all department facilities. This position serves as the frontline responder to helpdesk

inquiries, responsible for documenting support tickets, deploying and maintaining endpoint devices, and

troubleshooting hardware, software and operating system issues. The incumbent supports mobile and

stationary technology assets across a dynamic environment, ensuring reliable service, accurate inventory

control and a consistent user experience that reflects the departments commitment to operational

excellence.

Essential Job Functions: (Functions essential to attaining job objectives.)

• Serve as first-line technical support by answering helpdesk calls, creating accurate tickets and
  
  

resolving tier one hardware/software issues through phone, remote assistance and on-site visits.

• Deploy and maintain end-user devices including desktops, laptops, mobile devices, printers and
  
  

peripherals. Perform system imaging, software installation and configuration in alignment with

departmental standards.

• Respond to incidents at police facilities to troubleshoot and resolve device malfunctions. Ensure
  
  

timely resolution and clear communication with impacted personnel.

The Kansas City Missouri Police Department employment practices are designed to hire, promote, and assign

members without discrimination on the basis of race, color, national origin, limited English proficiency, sex,

sexual orientation, gender identity, age, religion, disability, or low-income level.

• Manage helpdesk workflow by tracking tickets, tasks and time logs from initiation to resolution.
  
  

Maintain detailed documentation of diagnostics, resolutions and escalation steps.

• Adhere to security protocols and technical procedures for installing, updating and maintaining
  
  

hardware, software and operating systems. Support compliance with departmental cybersecurity

standards.

• Maintain an accurate inventory of supported devices, peripherals and software assets. Assist in
  
  

forecasting equipment needs and conducting audits across all facilities.

• Handle asset decommissioning through proper documentation and disposal procedures in
  
  

accordance with department policy.

• Participate in an on-call rotation alongside standard work hours. Maintain reliable and predictable
  
  

attendance to support operational continuity.

• Pursue continuous skill improvement through technical research, attending relevant training or
  
  

Conferences And Developing Skills That Enhance End-user Experience.

• Perform related duties as required.
• This class specification should not be interpreted as all inclusive. It is intended to identify the
  
  

essential functions and requirements of this job. Incumbents may be requested to perform jobrelated responsibilities and tasks other than those stated in this specification. Any essential function

or requirement of this class will be evaluated as necessary should an incumbent/applicant be

unable to perform the function or requirement due to a disability as defined by the Americans with

Disabilities Act (ADA) as amended by the Amendments Act of 2008 (ADAAA); and the Missouri

Human Rights Act (MHRA).

Job Standards: (Minimum qualifications needed to perform essential functions.)

To successfully perform the essential functions of this position, the incumbent must possess a high school

diploma or equivalent. Prior experience in the IT field is preferred and will be beneficial in this role but is not

required. CompTIA A certification is required within the 6-month probationary period.

This position also requires a minimum of one year of experience in ersonal computer installation and

support. The incumbent must demonstrate practical skills in personal computer setup, wired and wireless

connectivity troubleshooting and basic access control for supported devices. Additionally, the incumbent

must have the ability to establish and maintain positive working relationships with team members, department

personnel, vendors and the public.

Physical Requirements: The incumbent must be able to lift up to 50 pounds, bend, crawl, carry equipment,

kneel, climb, work on the floor under counters and desks, multiple times a day.

A valid drivers license and a good driving record are required

Job Location: (Place where work is performed.)

Position operates in a standard office environment 50% of the time; remaining 50% is spent in a vehicle and

at other department facilities.

Equipment: (Machines, devices, tools, etc., used in job performance.)

Personal computers/laptops/tablets, copiers/printers, mobile devices cameras and peripherals

Small hand tools

Network cabling, cable testers, POE device for cameras

Vehicle