Client Support Coordinator

Job Summary

We are seeking an energetic and detail-oriented Client Support Coordinator to join our dynamic team. In this vital role, you will serve as the primary point of contact for our clients, ensuring their needs are met with exceptional service and timely solutions. Your proactive approach will help foster strong relationships, streamline account management processes, and support cross-functional collaboration to deliver outstanding client experiences. This position offers an exciting opportunity to contribute to a fast-paced environment where customer satisfaction and operational excellence are at the forefront.

Responsibilities

• Manage and nurture client relationships through proactive communication and personalized support strategies.
• Serve as the main liaison between clients and internal teams, ensuring seamless coordination across departments.
• Utilize CRM systems, including Salesforce Cloud, to manage customer data, track interactions, and analyze client activity for data-driven decision making.
• Oversee order processing using various tools, ensuring accuracy and timely delivery while resolving any issues that arise.
• Collaborate with sales teams to identify opportunities for account growth, renewal, or upselling within existing client portfolios.
• Conduct regular account reviews to assess client satisfaction, address concerns promptly, and implement improvement plans.
• Maintain comprehensive documentation of client interactions, service requests, and resolutions to support continuous improvement efforts.

Skills

• Strong project management skills with the ability to prioritize tasks effectively in a fast-paced environment.
• Proficiency in Salesforce CRM system and familiarity with SaaS (Software as a Service) platforms for customer management.
• Excellent communication skills—both written and verbal—to clearly convey information and foster positive relationships.
• Demonstrated experience in customer service problem-solving and relationship management.
• Ability to work collaboratively across cross-functional teams such as sales, marketing, and technical support.
• Knowledge of order processing tools and internal communication channels to facilitate smooth operations.
• Analytical skills to interpret data from CRM systems for insights that enhance client engagement strategies.

Join us in delivering exceptional client support that drives success! We’re committed to empowering our team members with the tools, training, and environment needed to excel—making every interaction meaningful and impactful.

Pay: $22.99 - $27.69 per hour

Benefits:

• 401(k)
• 403(b)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Volunteer time off
• Work from home

Work Location: In person

Salary : $23 - $28