YCS CLIENT SUPPORT PROVIDER

Who We Are

Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. We’re looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives. If that mission resonates with you, we encourage you to explore this role and join us in making an impact.
What We Offer at Pawnee Mental Health, we are committed to supporting our employees’ well-being by offering a comprehensive and competitive benefits package, including:

• HRSA- Health Workforce: Loan Repayment Program for Health Careers
• Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
• Dental Insurance: 100% covered by Pawnee for employees.
• Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits, a lifetime pension program.
• Life Insurance: coverage up to 150% of your annual income and long-term disability insurance at no cost.
• Paid Holidays: Enjoy 8 paid holidays throughout the year.
• Generous PTO: Start earning 8 hours of PTO per month—equivalent to 12 days per year—with an increase to 24 days per year after your first anniversary.
• Paid Medical Leave: Receive a 40-hour bank of paid medical leave.
• Employee Assistance Program (EAP): Access support resources for your personal and professional life.
• Supplemental Benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more.

Responsibilities and Qualifications

Essential Responsibilities:

• Review client person centered plans and develop activities to enhance functioning levels in identified areas of need.
• Provide direct services in location most appropriate based on client need and document progress in each person’s chart. Locations may include the home, school, work, or other community settings.
• Provide one-to-one support to clients who are in crisis or who need a constant presence in order to remain stable and avoid a more restrictive placement.
• Collaborate with family members and other members of the treatment team in identifying goals and strategies which reinforce desired behavior.
• Responsible for the implementation of scheduled day activities such as exercise, socialization, personal goal setting, illness management and community outings as appropriate.
• Review client incidents with supervisor and submit written report as outlined in policy and procedure.
• Advocate for client rights and community integration. Preserve dignity and confidentiality of each person on caseload.
• Attend and actively participate in clinical supervision and program staffing. Provide input to supervisors and other treatment team members regarding clinical and program issues.
• Drive to community settings for the delivery of services and related program needs. This includes transporting the client in a personal or company vehicle.
• Meet with the client/guardian where service is needed. This may include but is not limited to the home, school, work, store, community location.
• Meet administrative and clinical documentation requirements both in terms of content and timeliness as outlined in agency policy.
• Meet client care hour expectations as outlined in agency policy.
• Enter and maintain clinical schedule in the electronic health record scheduler.
• Maintain and advance knowledge and skills related specifically to position or to field of work through regular review of pertinent materials or participation in training events as approved by supervisor.
• Adhere to the standards, policies and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment.
• Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook.
• Monitor and assist with medication administration compliance as needed.
• Perform verbal crisis de-escalation and, if necessary, physical behavior management interventions (such as therapeutic holds) using Pawnee’s approved crisis de-escalation program to maintain environmental safety for the consumer and others.
• Perform all other reasonably related duties as assigned by immediate supervisor or other management personnel.

Individual Services Focus

• Cross-train in other focus areas (Group Services and School Services). Flex to cover shortages as assigned by supervisor.
• Provide Respite care as able by law.

Group Services Focus

• Review client person centered plans and develop group-specific activities to enhance functioning levels in identified areas of need.
• Work collaboratively with other CSPs in group settings to enhance all client functioning levels.
• Cross-train in other focus areas (School Services and Individual Services). Flex to cover shortages as assigned by supervisor.

School Services Focus

• Provide direct services in the client’s school or community and document progress in each person’s chart.
• Cross-train in other focus areas (Group Services and Individual Services). Flex to cover shortages as assigned by supervisor.
• Work effectively in the school setting, minimizing student disruption and acting with professionalism, dignity, and respect with staff members of the school system.

CSPs providing Crisis Services

• Work with the regional YCS team to provide 24-hour on-call crisis coverage.
• Pass crisis-specific training and utilize said training in responding to crisis situations while on-call.

Qualifications:

Required:

• High School diploma or equivalent.
• 21 years-of-age or older
• Strong oral and written communication skills using the English language.
• Basic personal computer skills which enable the entry, retrieval and use of electronic data.
• A valid driver’s license and automobile liability insurance maintained in accordance with Pawnee policy and procedure.
• CSPs in some regions may be required to provide crisis services, and therefore will be required to work rotating on-call shifts.

Preferred:

• Post-secondary education in a human services field and/or related work experience.
• Experience with Microsoft Office software.