What are the responsibilities and job description for the Home Health Training Specialist position at Kanrad Technologies?
Summary
A Home Health Training Specialist is responsible for supporting a Project Director in the implementation of new customers, assisting with their transition from their existing EMR or operational systems, the migration of information and adoption of processes resulting in a successful transition of the customer’s organization onto the KanTime platform. The Home Health Training Specialist must demonstrate attention to detail, task-driven accomplishments, critical thinking skills, and risk mitigation skills. Led by the Project Director, the Home Health Training Specialist will be responsible for understanding and interpreting customer organizational objectives, identifying and migrating all appropriate data from existing systems to KanTime, the configuration of KanTime per the agency's requirements, and training of all aspects of the solution. The Home Health Training Specialist will support the Project Director in tasks defined as part of a project plan.
Duties & Responsibilities
- Lead clients through the implementation, training, setup, and use of the software
- Assist clients in testing the setup of the software
- Ability to follow a project plan and be agile to circumstances that may require slight deviations
- Provide customers with post-go-live customer support and training
- Master KanTime Implementation project management processes and procedures
- Successfully guide & train customers through the KanTime implementation steps and activities as defined by leadership
- Manage customer expectations, contingencies, and support tickets throughout their life in implementation
Requirements
- Business Savvy –an understanding of the inner structure and workings of Home Health and/or Hospice Organizations
- Rich People Skills – an ability to manage people from all segments of the client organization, consistently framing and meeting their delivery expectations. This includes Corporate C-Level Leaders, Sole Proprietors, Department Heads of all divisions as well as line staff members.
- Time-management, organization and critical thinking skills
- Aptitude - ability to learn and institute new concepts.
- De-escalation techniques
- Ability to travel 20-40% of the year
About KanTime Inc.
KanTime Healthcare Software is the fastest growing post-acute software provider in the nation with over 1.25M patients, 300,000 users, $18.4B in processed claims, and 174M annual visits. We provide cloud-based enterprise software to home health, hospice, pediatric, private duty, and consumer directed services agencies. KanTime helps agencies improve clinical compliance, increase operations efficiency, and achieve financial success. KanTime works seamlessly on any point of care device be it iOS, Android, or Windows based, both online and offline. Additionally, KanTime offers robust business intelligence tools that allows upper level management to drill down into various clinical, financial, and operational KPIs and act accordingly. For more information visit www.kantime.com.