What are the responsibilities and job description for the Orthodontic Scheduling Coordinator position at Kanning Orthodontics?
About Us:
Kanning Orthodontics is a patient-centered orthodontic practice dedicated to providing top-quality care in a friendly and professional environment. We are seeking a highly organized and personable Scheduling Coordinator to join our team and ensure smooth daily operations.
Job Summary:
The Orthodontic Scheduling Coordinator plays a vital role in creating a positive patient experience by managing the appointment schedule efficiently and effectively. This position requires excellent communication skills, attention to detail, and a passion for customer service.
Key Responsibilities:
- Schedule, reschedule, and confirm patient appointments to optimize the doctor’s time and patient flow.
- Greet and check in patients with professionalism and warmth.
- Answer phone calls and respond to patient inquiries regarding appointments and treatment schedules.
- Coordinate with the orthodontic team to ensure timely patient care and workflow efficiency.
- Maintain accurate patient records and update contact information as needed.
- Assist in patient follow-up calls and reminders.
- Provide excellent customer service to enhance patient satisfaction and retention.
- Collaborate with the team to create a seamless and positive experience for every patient.
Qualifications & Skills:
- Prior experience in a dental or orthodontic office preferred but not required.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Friendly and professional demeanor with a patient-focused attitude.
- Proficiency in dental scheduling software is a plus.
- Ability to work efficiently in a fast-paced environment.
Benefits:
- Competitive pay based on experience.
- Health benefits include medical, orthodontic, STD, and LTD.
- Paid time off and holidays.
- Professional growth opportunities.
- Positive and supportive work environment.
- Retirement benefits.
If you are a detail-oriented individual with a passion for patient care and organization, we would love to hear from you!
Kanning Orthodontics is an equal-opportunity employer.