Drum Filler Coordinator

Kanawha Scales & Systems (KSS) is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we’ve built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.

At KSS, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.

We are seeking a highly organized and customer-focused Drum Filler Coordinator to support our Filling & Packaging team in Parkersburg, WV. This role serves as a key point of contact for customers, vendors, and internal operations while coordinating parts, equipment orders, shipments, invoicing, and project documentation.

The ideal candidate is detail-oriented, able to manage multiple priorities, and comfortable working independently in a fast-paced industrial environment.

Key Responsibilities

• Respond to incoming customer calls regarding drum filler equipment, parts requests, and service inquiries.
• Provide professional and timely customer support while maintaining strong customer relationships.
• Research, source, and order parts based on customer requests and bills of material.
• Coordinate shipping and receiving activities for equipment and parts orders.
• Prepare accurate invoices, billing documentation, and customer correspondence.
• Process billing information, accounts payable support, and GL-related documentation.
• Maintain accurate project files, records, and inventory data.
• Monitor inventory levels and assist with inventory tracking and reconciliation.
• Coordinate equipment shipments and work with freight carriers to meet customer delivery schedules.
• Prepare customer quotes for parts and equipment orders.
• Collaborate with internal departments to ensure smooth order fulfillment and project execution.
• Follow company procedures, safety policies, and quality standards.
• Complete additional duties and special projects as assigned by management.

Qualifications

• High school diploma or GED required.
• Strong computer and administrative skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks effectively.
• Strong organizational skills and attention to detail.
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and drug screening

Preferred Experience

• Experience in an industrial, manufacturing, or equipment-related environment.
• Proficiency with Microsoft Office, including Word and Excel.
• Familiarity with ERP systems and inventory management software.
• Experience coordinating shipments and freight logistics.
• Ability to read and interpret blueprints or technical drawings.

What We Offer

We provide a competitive compensation and benefits package, including:

• Health Insurance: Highmark
  
• Critical Illness, Accidental, and Hospital Indemnity Plans
  
• Dental and Vision Plans
  
• Company-paid STD & LTD Disability Insurance
  
• Educational and Tuition Reimbursement
  
• Maternity (12 weeks) and Paternity Leave
  
• Employee Assistance Program
  
• Basic & Voluntary Life AD&D
  
• 401(k) Retirement Plan: 4% employer match
  
• Paid Time Off (PTO)
  
• Company-provided PPE
  
• Employee discounts on products and services
  
• Networking and professional development opportunities

This job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.

Proof of authorization to work lawfully in the United States is required.

Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.