What are the responsibilities and job description for the Business Analyst (Work Case Management - Pega or Equivalent) position at Kanak Elite Services?
Job Description: Business Analyst (Work Case Management - Pega or Equivalent)
Location - Las Vegas, NV (Onsite)
We are seeking a skilled Business Analyst with 6-7 years of experience in Work Case Management, specifically with Pega or equivalent enterprise tools. The ideal candidate will play a crucial role in analyzing business needs, facilitating communication between stakeholders, and driving the successful implementation of case management solutions.
Key Responsibilities
Requirements Gathering: Collaborate with stakeholders to gather, document, and analyze business requirements, translating them into functional specifications.
Experience: 6-7 years of experience as a Business Analyst, with a focus on Work Case Management using Pega or similar enterprise tools.
Location - Las Vegas, NV (Onsite)
We are seeking a skilled Business Analyst with 6-7 years of experience in Work Case Management, specifically with Pega or equivalent enterprise tools. The ideal candidate will play a crucial role in analyzing business needs, facilitating communication between stakeholders, and driving the successful implementation of case management solutions.
Key Responsibilities
Requirements Gathering: Collaborate with stakeholders to gather, document, and analyze business requirements, translating them into functional specifications.
- Process Mapping: Analyze and document current business processes and workflows, identifying areas for improvement and optimization using Work Case Management tools.
- Solution Design: Work closely with technical teams to design and implement solutions that meet business requirements and enhance operational efficiency.
- Testing and Validation: Develop test plans and conduct user acceptance testing (UAT) to ensure that solutions meet business needs and quality standards.
- Stakeholder Communication: Facilitate communication between business units and technical teams, ensuring alignment on project objectives and deliverables.
- Training and Support: Provide training and support to end-users on new systems and processes, ensuring smooth adoption and usage of Work Case Management tools.
- Continuous Improvement: Stay updated on industry best practices and emerging trends in Work Case Management, recommending improvements to existing processes and tools.
Experience: 6-7 years of experience as a Business Analyst, with a focus on Work Case Management using Pega or similar enterprise tools.
- Education: Bachelor's degree in business administration, Information Technology, MBA IT/CS or a related field.
- Technical Skills: Proficient in Pega or equivalent case management systems like Appian, IBM Case Manager, ServiceNow or SFDC Cloud; familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate complex requirements into clear and actionable deliverables.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with various stakeholders.
- Certifications: Relevant certifications in Business Analysis, Pega, or project management (e.g., CBAP, Pega Certified Business Analyst) are a plus.
