Back Office Representative

The Back Office Customer Experience Representative role at Superior plays a critical role in shaping the customer journey by ensuring a seamless onboarding experience and accurate account setup. This position focuses on behind-the-scenes operations that directly impact customer satisfaction. Representatives manage customer onboarding, verify documentation, set up accounts, and maintain accurate records. Exceptional attention to detail and a customer-focused mindset are essential. The ideal candidate will possess a thorough understanding of our customer service policies and be well-trained in product knowledge, enabling them to support our customers effectively and efficiently.

Why Join Us

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What You’ll Do

• Customer Onboarding: Facilitate the onboarding process by collecting and verifying customer information and documentation.
• Account Setup: Accurately set up and maintain customer accounts in internal systems.
• Data Entry: Ensure precise and timely entry of customer data into databases and CRM systems.
• Documentation Management: Organize and manage customer records and documentation in compliance with company policies.
• Interdepartmental Coordination: Collaborate with other departments to ensure smooth onboarding and account setup processes.
• Process Improvement: Identify opportunities to streamline onboarding and account setup procedures for enhanced efficiency.
• Tool Utilization: Appropriately utilize software, databases, scripts, and tools to complete tasks.
• Performance Metrics: Understand and strive to meet or exceed back-office performance metrics while consistently providing excellent customer support.
• Continuous Learning: Participate in training and other learning opportunities to expand knowledge of the company and position.
• Policy Adherence: Adhere to all company policies and procedures.
• Perform other duties as assigned.
  
  

What You Bring

• Education: High school diploma or GED.
• Experience: 1 year of experience in a fast-paced environment, preferably in a customer support or administrative role.
• Customer Focus: Strong customer-focused approach.
• Attention to Detail: Detail-oriented with exceptional organizational skills.
• Communication Skills: Strong written and verbal communication skills.
• Product Knowledge: Understanding of company products, services, and policies.
• Technical Proficiency: Proficiency with computers and web-based programs like Microsoft Office Products.
• Problem-Solving: Ability to ask probing questions and resolve issues effectively.
• Time Management: Strong time management and decision-making skills.
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.
  
  

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.