Executive Housekeeper - Holiday Inn & Candlewood Roanoke Hotel

About Company:

PREVIOUS HOTEL HSK SUPERVISOR EXPERIENCE REQUIRED.  PREVIOUS HOTEL EXEC PREFERRED. 

Our vision is to become the premier hotel development company with a concentration in Washington, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role:

The Executive Housekeeper is responsible for overseeing the entire housekeeping department within an accommodation, ensuring that all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness and maintenance. This leadership role involves managing a team of housekeeping staff, coordinating schedules, and implementing efficient cleaning procedures to maximize productivity and guest satisfaction. The Executive Housekeeper collaborates closely with other department heads to maintain seamless operations and uphold brand standards. Additionally, this role requires monitoring inventory and ordering supplies to ensure the department is well-equipped while adhering to budgetary constraints. Ultimately, the Executive Housekeeper plays a critical role in creating a welcoming and hygienic environment that enhances the overall guest experience and supports the establishment’s reputation for excellence.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 1 year of experience as an Executive Housekeeper.
• Strong knowledge of cleaning chemicals, equipment, and procedures.
• Ability to manage and motivate a diverse team effectively.
• Excellent organizational and communication skills.

Preferred Qualifications:

• Experience working in a hotel or large accommodation facility.
• Proficiency with housekeeping management inventory control.
• Demonstrated ability to manage budgets and control costs.

Responsibilities:

• Lead, train, and supervise housekeeping staff to maintain high standards of cleanliness and service.
• Develop and implement cleaning schedules and procedures to ensure efficient and thorough coverage of all areas.
• Inspect guest rooms, public spaces, and back-of-house areas regularly to ensure compliance with quality standards.
• Manage inventory of cleaning supplies, linens, and equipment, placing orders as necessary while controlling costs.
• Coordinate with maintenance and other departments to address repair needs and ensure smooth operational flow.
• Prepare and manage the housekeeping budget, including labor costs and supply expenditures.
• Handle guest requests and complaints related to housekeeping promptly and professionally.
• Maintain compliance with health and safety regulations and promote a safe working environment for all staff.

Skills:

The Executive Housekeeper utilizes leadership and interpersonal skills daily to motivate and guide the housekeeping team, ensuring high morale and productivity. Organizational skills are essential for creating effective cleaning schedules and managing inventory to maintain operational efficiency. Communication skills are critical for coordinating with other departments and addressing guest concerns promptly and professionally. Knowledge of cleaning techniques and safety standards ensures that all areas meet health regulations and brand quality expectations. Additionally, analytical skills are used to monitor budget performance and implement cost-saving measures without compromising service quality.