What are the responsibilities and job description for the Front Desk Associate position at Kalthia Group Hotels?
We are looking to hire an upbeat Front Desk agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.
To ensure success you will be professional and pleasant in challenging situations and take responsibility for guests' satisfaction from arrival to departure. Preferred candidates will be positive, proactive, and skilled at multitasking in a fast-paced environment.
Front Desk Agent Responsibilities:
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs and resolving their problems and complaints.
- Assisting guests with disabilities.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
Front Desk Agent Requirements:
- High school diploma or suitable equivalent.
- 1 years of front desk agent experience preferred.
- Well-groomed, professional appearance.
- Outstanding written and verbal communication skills.
- Team player.
- Flexibility and Versatility are Required
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $17 - $18
