Patient Care Consultant

Job Purpose

Professionally inform, educate and assess perspective patients regarding surgical procedures, treatments and services while successfully closing and scheduling the patient’s surgical procedure.

Job Summary  

The Patient Care Consultant’s primary objectives are derived on the premise of providing excellent patient experience with the ability to accurately interpret and capture the desired outcome of the individual in the consultation by way of being through, descriptive, and informative, when understanding and assessing patient’s needs. The Patient Care Consultant works closely with both the Surgeon and Practice Manager with the upmost care and understanding when assessing the patient’s needs and or concerns. Recognizes the importance of solid interpersonal, communication skills, and sales aspects, while being conscious concerning the sensitive nature of the individual and or situation.   

Essential Duties and Responsibilities

Ability to manage time wisely and is responsible/respectful concerning consultation schedule.

Concedes the importance in establishing strong rapport and trust with each consultation conducted, while delivering excellent patient experience

Conducts effective and informative patient consultations in order to determine goals and set realistic expectations

Correctly understands and assesses the patient needs, medical history, and other eligibility requirements during consultation

Works in conjunction with Surgeon to determine best patient results and satisfaction

Interacts regularly with patients to ensure best level of service/experience satisfaction

Maintains consistent follow-up skills on consultations performed; to include identifying unique ways of communicating, thereby setting Athenix apart from other competitors.

Collaborates with Practice Manager to develop and deliver strategic sales tactics, initiatives, resulting in maximum revenue/earning potential

Promotes and expands positive on-line review base for the clinic

Document all required patient information while maintaining all HIPAA and patient privacy laws

Responsible for cleanliness and organizational aspects pertaining to the functionality of the position.  

Develop ability to work without constant direct supervision and use down time efficiently. 

Maintain an upbeat positive attitude that contributes towards a quality work environment.

Regularly attend, participate in, and support training provided in staff meetings.

Be flexible with your schedule, supporting the needs of organization and co-workers.

Assist in all areas of operation as requested by management and other personnel as may be required.

Communicate to management any and all occurrences involving staff or patients that require immediate attention.

Regular email communication and professional writing skills when communicating with patients.

Team player with the ability to produce results on an individual basis and see “big picture” effects on the company as a whole.

Must be a meticulous individual that pays close attention to detail and able to multi-task.

Possess a positive attitude, desires to help others by providing excellent patient satisfaction, and service knowledge.

Is an enthusiastic, devoted, team player individual with an exceptional personality.

Understands the importance of having intelligible responses to patient inquires.

Possess a spontaneous desire to assist others and provide excellent customer service while being passionate within your role.

Dependable, organized, and flexible.

Ability to provide excellent patient customer service, while being efficient and productive.

Has a knack for being able to resolve patient issues in a timely fashion.

Ability to learn quickly, retain training and problem solve.

Able to establish great rapport and trust with patients on a multitude of levels.

Enjoy working with people and possess a friendly and outgoing personality.

Excellent communication skills, patience and team oriented. Works well with others and strives towards being resourceful and helpful in a variety of situations.

Professional writing skills and the capability to derive answers and responses to patient concerns

Capable of creating, editing, and sending Microsoft word, excel, and outlook professional correspondence.

Ability to think quickly and respond appropriately in high pressure situations.

Education and Experience Requirements

Minimum High School Diploma.

5-7 years sales experience with documented successful sales record

Excellent written, verbal communication skills

Outstanding fundamental sales skills

Sales in cosmetic surgery or other aesthetic industry

Impeccable clean, professional image with a warn demeanor

Dynamic team oriented personality

Adept with software programs; computer literate to include; Microsoft word, excel, outlook, and other scheduling software.

*Note* All duties and requirements stated above are essential job functions.  This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position.  Staff members may be required to perform other job-related duties as instructed by their supervisor.