Summary of Functions

Provides exceptional guest service by welcoming and seating guests, managing restaurant flow, coordinating with restaurant team members, and supporting front-of-house operations. Creates a positive first impression by delivering Kalispel Hospitality while ensuring efficient seating, communication, and guest satisfaction.

Essential Duties and Responsibilities

Guest Service & Hospitality

• Ensures compliance with Kalispel Tribe of Indians Internal Controls and Kalispel Hospitality policies and procedures.
• Welcomes guests with a warm, friendly, and professional demeanor.
• Creates a positive first impression by making guests feel special.
• Seats guests promptly using established seating rotation procedures within the DineTime system.
• Maintains knowledge of daily and seasonal menu offerings, food presentation, and plating standards.
• Answers incoming telephone calls, greets callers professionally, and transfers calls accurately and efficiently.
• Resolves guest concerns or service issues and escalates concerns to the Shift Supervisor when appropriate.

Restaurant Operations

• Communicates effectively with other Guest Service Attendants (GSAs), servers, and restaurant team members to ensure efficient operations.
• Assists with food running to ensure timely and accurate delivery of meals when assigned or needed.
• Resets and details tables, chairs, and dining areas to maintain cleanliness and readiness for incoming guests.
• Completes assigned side work and maintains appropriate supply levels throughout the shift.
• Assists with special projects and other operational duties as assigned.

Team Responsibilities

• Attends required meetings and training sessions.
• Maintains consistent, regular attendance.
• Works varying schedules, including nights, weekends, holidays, and additional hours as required by business needs.
• May serve as a panelist for Internal Review Hearings.
• Performs other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Education

• High school diploma or GED preferred.

Experience

• One to three months of related customer service or restaurant experience preferred, or an equivalent combination of education and experience.
• Previous experience in a full-service restaurant environment preferred.

Skills & Abilities

• Excellent guest service and interpersonal skills.
• Ability to communicate professionally with guests and team members.
• Ability to maintain a positive, friendly, and welcoming demeanor in a fast-paced environment.
• Ability to resolve guest concerns professionally and effectively.
• Ability to work collaboratively as part of a team.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Ability to identify and resolve problems under pressure.
• Basic knowledge of restaurant operations and guest seating procedures.

Other Requirements

• Must be at least 18 years of age.
• Ability to obtain and maintain a Tribal Work Permit II.
• Washington State Mandatory Alcohol Server Training (MAST) certification.
• Valid Washington State Food Worker Card.
• Hepatitis A vaccination.
• Ability to work nights, weekends, and holidays when required by business needs.
• Ability to maintain consistent, regular attendance.

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made in accordance with applicable law.

• Lift, carry, push, and pull up to 25 pounds.
• Frequently stand and walk for extended periods.
• Frequently use hands and fingers to operate restaurant equipment and perform repetitive tasks.
• Frequently communicate verbally with guests and team members.
• Occasionally climb stairs or ramps.
• Occasionally bend, stoop, crouch, reach, and lift from floor level.
• Possess close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

• Primarily works in a restaurant and dining room environment.
• Frequently interacts with guests in a fast-paced setting.
• Occasionally exposed to tobacco smoke, moving mechanical parts, airborne particles, and varying temperatures.
• Moderate noise levels are typical during normal restaurant operations.

Travel Requirements

No regular travel is required for this position.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

The duties and responsibilities described in this job description are intended to represent the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

Responsibilities may be modified, expanded, or reassigned based on business needs, organizational changes, regulatory requirements, or direction from leadership.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand this explanation and job description.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.