Optometric Assistant/Receptionist

Primary Purpose

Perform duties as the assistant to the Optometrist and perform duties as the receptionist in a variety of duties in promoting quality eye-care services.

Essential Duties

Optometric Assistant

• Answers general questions pertaining to optometry.
• Performs preliminary vision screening on all patients.
• Frame adjustments and repairs.
• Dispenses and educates patients on glasses and contact lens wear.
• Schedules patient appointments and external referrals
• Makes all external referral and proper documents.
• Fills all orders for spectacles and contact lens orders.
• Processes patient payments transactions and receipts.
• Process and balance daily payments transactions for accounting department when needed
• Maintains a clean work environment and waiting room area
• Maintains equipment/instruments are in proper working order
• Conducts oneself in a professional manner with all staff and patients.
• Operates Retinal fundus Camera.
  
  

Receptionist

• Greets patients, treating all with equal respect and courtesy
• Maintain professional customer service toward patient as well as with staff.
• Prepare new patient chart, enter patient information via centricity, generates encounter forms and recalls.
• Confirms all daily appointment; calling patients prior to appointment and contacting all no shows
• Accurately register patient insurance, sliding scale, eligibility, etc
• Educate patient about all vision benefits for various insurance carriers.
• Schedules all appointments according to office guidelines.
• Creates all doctors schedule and daily templates
• Maintains and regulates smooth daily patient flow for provider
• Process all client payment transactions and keep appropriate documentation of all payments (cash, checks and credit card transactions)
• Process and balance all daily payments transactions for accounting department.
• Accurately and efficiently enter all patient data into centricity for insurance processing.
• Verify that all current insurance benefits and eligibility requirements are up to date and complete.
• Checks in all glasses from labs and calls all patients for pick ups
• Dispenses all glasses on patient pick ups
• Assist and educates patients with frame selection, adjustments and repairs
• Takes all necessary measurements for the processing of ophthalmic appliances
• Educates patients with various optical products and technologies
• Prepare monthly vendor statements for accounting department.
• Maintain confidentiality at all times.
• Clean and maintains the reception and waiting room area.
  
  

Regular and reliable on-site attendance is required.

Other Duties

• Performs other related duties as assigned (optometric receptionist/Cashier).
• Observe safety and security procedures, determine appropriate actions beyond guidelines, report potentially unsafe conditions, use equipment and materials properly
  
  

Education

Minimum Qualification Requirements:

• High school diploma or GED equivalent is
  
  

Required

• Secondary Education is preferred
  
  

Experience

• Knowledge of Medical terminology is preferred
  
  

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• One to two years of experience as a receptionist or customer service representative in a hospitality, office or healthcare setting is required.
• Optical experience is preferred
  
  

Skills/Knowledge

Knowledge of ICD-CPT coding is preferred