What are the responsibilities and job description for the Dental Receptionist Trainee position at Kalihi Palama Mental Health?
Essential Duties
Check-in
Greets patients, treating all with equal respect and courtesy
Ensures all patients sign in.
Prepares charts
Accurately registers patients (sets insurance, sets sliding scale, checks eligibility, updates demographics at each visit)
Ensures patient forms are filled and signed, alerts set in Dentrix.
Ensures all patient information is accurately placed in Dentrix, following Dentrix Administrator and Billing Department guidelines.
Informs patients of charges (potential) for the current days visit.
Informs patients of outstanding balances and ensures that patients have all outstanding balances paid before routine care is provided.
Advises walk-in patients of walk-in protocol
Advises scheduled patients, if provider is behind schedule. Offers to reschedule if patient does not wish to wait.
Informs provider through Dentrix or intercom the status of patient visit for the day (if patient will be late, cancellations etc.)
Monitors walk-in flow and follows guidelines for walk-in pre-screening.
Check-out
Collects cash/visa/checks from patients and provides receipts to all patients. Verifies all personal checks w/ *Vericheck* and legibly writes approval number on all checks.
Informs patient of all possible payments expected for next visit procedures.
Cross-checks all charges (including Medicaid) with set insurance, Medicaid or sliding scale. If there are discrepancies, this is corrected/addressed according to Billing Department recommendation
Issues refunds or refund requests according to department guidelines
Issues next appointment cards with date/time/provider/possible charges for all patients
Supports and promotes recall for all patients
Maintains record of cash in cash box/pouch
Turns in payments from patients at the end of the day to Billing Department (ensures 2nd count of collections -Director, Office Manager or available billing staff)
Miscellaneous
Pulls and files charts, x-rays and returning referrals
Submits treatment preauthorization requests and documents their return
Reconfirms patient appointments and documents this in Dentrix
Answers phones and clears phone lines
Facilitates accurate internal and external referral (Quest, CCMC, Specialists, KPHC departments, physician etc.) and documents their return
Submits Day Reports through Director
Purges charts according to department guidelines
Schedules providers according department guidelines.
Inventories and orders forms and front supplies
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Check-in
Greets patients, treating all with equal respect and courtesy
Ensures all patients sign in.
Prepares charts
Accurately registers patients (sets insurance, sets sliding scale, checks eligibility, updates demographics at each visit)
Ensures patient forms are filled and signed, alerts set in Dentrix.
Ensures all patient information is accurately placed in Dentrix, following Dentrix Administrator and Billing Department guidelines.
Informs patients of charges (potential) for the current days visit.
Informs patients of outstanding balances and ensures that patients have all outstanding balances paid before routine care is provided.
Advises walk-in patients of walk-in protocol
Advises scheduled patients, if provider is behind schedule. Offers to reschedule if patient does not wish to wait.
Informs provider through Dentrix or intercom the status of patient visit for the day (if patient will be late, cancellations etc.)
Monitors walk-in flow and follows guidelines for walk-in pre-screening.
Check-out
Collects cash/visa/checks from patients and provides receipts to all patients. Verifies all personal checks w/ *Vericheck* and legibly writes approval number on all checks.
Informs patient of all possible payments expected for next visit procedures.
Cross-checks all charges (including Medicaid) with set insurance, Medicaid or sliding scale. If there are discrepancies, this is corrected/addressed according to Billing Department recommendation
Issues refunds or refund requests according to department guidelines
Issues next appointment cards with date/time/provider/possible charges for all patients
Supports and promotes recall for all patients
Maintains record of cash in cash box/pouch
Turns in payments from patients at the end of the day to Billing Department (ensures 2nd count of collections -Director, Office Manager or available billing staff)
Miscellaneous
Pulls and files charts, x-rays and returning referrals
Submits treatment preauthorization requests and documents their return
Reconfirms patient appointments and documents this in Dentrix
Answers phones and clears phone lines
Facilitates accurate internal and external referral (Quest, CCMC, Specialists, KPHC departments, physician etc.) and documents their return
Submits Day Reports through Director
Purges charts according to department guidelines
Schedules providers according department guidelines.
Inventories and orders forms and front supplies
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"}