Performance Quality Improvement (PQI) Data Management Specialist

PQI Data Management Specialist

Chicago, IL
Full-Time | Exempt | Hybrid

Make a Meaningful Impact Through Data

Kaleidoscope is a child and family services agency dedicated to helping children, youth, and families heal, grow, and thrive. We deliver innovative, individualized services while strengthening community connections and using data to drive thoughtful, equitable decision‑making.

We are seeking a PQI Data Management Specialist to support the THRIVE and Intact Family Services programs. This role is ideal for someone who enjoys working with data, values continuous quality improvement, and wants to contribute to mission‑driven work that directly impacts children and families.

About the Role

Under the supervision of the PQI Manager, the PQI Data Management Specialist supports the day‑to‑day operations of Kaleidoscope's Performance and Quality Improvement (PQI) system. This position plays a critical role in collecting, analyzing, maintaining, and reporting program data to support service quality, compliance, and data‑informed program improvement.

What You'll Do

• Collect, enter, and maintain program data using valid and reliable data collection methods
• Compile, analyze, and prepare reports using data from multiple spreadsheets and internal data systems
• Review data for accuracy, trends, and opportunities for program improvement
• Prepare monthly and quarterly reports, including:
  • Monthly THRIVE Data Reports
  • Quarterly Intact Family Services Performance Reports
• Assist with documentation and materials for program monitoring and grant compliance reviews
• Maintain and manage program databases, ensuring timely and accurate data submissions
• Identify new data collection points and tracking methods based on program needs
• Collaborate with the PQI Manager to support implementation of the Intact Family Services PQI Plan
• Participate in monthly PQI meetings and agency‑wide PQI Committee activities
• Assist with administering caregiver satisfaction surveys
• Utilize Excel and other data tools to develop formulas, tracking tools, and reports
• Apply critical thinking to analyze data, troubleshoot issues, and recommend improvements
• Demonstrate working knowledge of DCFS SACWIS and Performance Dashboard systems
• Collaborate with internal partners, including the Community Resource Coordinator, regarding THRIVE network activities
• Perform additional PQI‑related duties as assigned

What You Need

• Bachelor's degree required
• Experience with continuous quality improvement, data entry, data analysis, or research preferred (not required)
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office, particularly Excel
• Ability to manage deadlines and work independently while collaborating with a team
• Valid driver's license and access to a minimally insured vehicle, as needed

Work Schedule & Environment

• Full‑time, 40‑hour work week
• Primarily office‑based/hybrid work environment
• Standard business hours are Monday–Friday, 8:30 a.m.–5:00 p.m., with flexibility based on program needs
• Occasional local travel for meetings or trainings

This is a mostly sedentary role involving extensive computer work and data entry, with occasional filing and office tasks.

What It's Like to Work at Kaleidoscope

Kaleidoscope is a supportive, mission‑driven organization guided by core principles that shape how we work with families - and each other:

• Lead with empathy and non‑judgment
• Practice self‑awareness
• Name power imbalances and structural limitations
• Center child, youth, and caregiver voice and choice
• Demonstrate flexibility and resourcefulness
• Balance healthy boundaries with authentic relationships
• Stay connected to purpose
• Prioritize self‑care
• Commit to curiosity and critical thinking
• Celebrate strengths and successes

Why You'll Love This Role

• Opportunity to make a direct impact through data‑driven decision‑making
• Collaborative and supportive team environment
• Professional growth within performance and quality improvement work
• Mission‑focused organization committed to equity and learning
• Stable, full‑time role with predictable scheduling

Equal Employment Opportunity

Kaleidoscope Inc. is an Equal Opportunity/Inclusive/Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, military discharge status, age, marital status, parental status, or source of income.