Library Aide- Eastwood Branch

Library Aide Eastwood Branch Branch & Community Services

Position Summary:   Library aides are instrumental to our library as they work to ensure that all materials are available for circulation and assist patrons and their needs at our multiple public service desks.

Duties And Responsibilities

• Greets and assists patrons throughout the entire library, assessing patron needs and referring to appropriate staff as needed.
• Stays informed of library news and events via review of all forms of library communication: website, email, myKPL, Prism, and library newsletters. Contributes content as appropriate.
• Places items in correct location on library carts, shelves, displays or other designated areas.
• Maintains established shelving quota and periodically performs shelf reading. Corrects shelving errors as discovered.
• Checks in returned materials accurately and efficiently using the library’s automated system. Reviews returned materials for completeness and condition. Resolves exceptions according to established practices and procedures.
• Regularly empties book drops and bins according to established schedule or as directed.
• Provides direct patron service at customer service desk; registers new patrons, responds to general inquiries and complaints, assists in the location of materials, responds to basic reference and reader advisory questions; instructs patrons in the use of all library resources.
• Supports the application of library policies using an inclusive professional approach and alerts appropriate staff members or security for assistance when needed. Completes incident reports accurately and promptly.
• Maintains efficient workroom order.
• Assists with shifting materials as assigned.
• Assists with programs and outreach; including set-up, clean up, staffing stations and providing general assistance as assigned.
  
  

Minimum Qualifications:

• Ability to communicate clearly with patrons, co-workers and supervisors.
• Ability to follow library policies and procedures, as they relate to issuing library cards, checking out items, and collecting fines and fees.
• Demonstrate excellent customer service skills.
• Ability to work well with a diverse population.
• Evidence of excellent attendance, punctuality and dependability.
• Demonstrate basic proficiency in data entry, web browsing and email.
  
  

Other Duties and Responsibilities

• Serves on workgroups/committees and participates in initiatives as requested
  
  

Physical Requirements and Environment:

• Frequently lift or move up to 25 lbs.
• Verbally and/or electronically communicate with others.
• Walking and standing 4–8 hours a day (maybe not every day).
• Ability to work in an office environment within public library spaces.
  
  

Schedule: Monday 12 PM-4 PM Tuesday 12 PM-6 PM Thursday 2 PM-6 PM Friday 2 PM-5 PM Salary: $15.30 an hour; $14.00 for probationary employees. This position belongs in the Union of the Kalamazoo Public Library Library Aides/Hourly Custodians. Start: Immediately Completed application, cover letter, and recent resume are required for consideration.

Applications accepted until position is filled.