Men's Shelter Case Manager

Thank you for your interest in Kalamazoo Gospel Ministries. We are seeking applicants who are qualified, who really love people and who, by the pattern of their lives, are role models and want to spread the good news (gospel).

Kalamazoo Gospel Ministries is a NICOTINE FREE MINISTRY.

We desire that all applicants feel comfortable in a Christian environment. All Staff members participate in prayer and Bible Study and need to be comfortable with a lifestyle of prayer and worship that is integrated into day-to-day job functions. As a result, the following information is requested as a bona fide occupation qualification.

In your Cover Letter or Resume Please include 3 References, Name, phone, email and Relationship. Please exclude family and close friends. You can include your Pastor.

General Description

The Kalamazoo Gospel Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and statement of purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord.

Essential Functions

• As a member of staff, uphold, promote, and encourage, in word and deed, desired organizational culture and values; purposefully seek to establish and maintain a culture that is based on grace and affirms and advances KGM’s vision and purpose.
• Build meaningful, Christ-centered relationships with guests residing in the Men's Shelter.
• Recruit and encourage Emergency Services guests to apply for and engage in the Next Steps Program.
• Maintain an active caseload of Next Steps participants and meet regularly with assigned guests to establish, monitor, and achieve individualized goals.
• Complete and/or oversee all required case management intakes, assessments, and documentation for assigned guests.
• Develop individualized pathways that address each guest's unique needs and goals in areas including, but not limited to:
• Spiritual growth
• Housing
• Employment
• Education
• Physical and mental health
• Legal matters
• Life skills
• Recovery and counseling
• Assist guests in obtaining necessary resources and services, including identification documents, medical care, housing assistance, educational opportunities, employment support, legal advocacy, and biblical counseling.
• Collaborate with internal departments and external community partners to ensure guests receive comprehensive support and are progressing toward long-term stability and life transformation.
• Maintain accurate, timely, and thorough documentation of guest progress, interventions, goals, and outcomes.
• Provide encouragement, accountability, and corrective feedback when guests are not progressing toward their individualized goals and commitments.
• Develop, review, and update written protocols and procedures related to case management and support services as needed.
• Participate in all required organizational, shelter, and departmental meetings, trainings, and ministry activities.
• Model a Christ-centered lifestyle that demonstrates a personal relationship with God through Jesus Christ and dependence upon the Holy Spirit.
• Perform additional duties as assigned by the Men's Shelter Manager.
• Provide leadership and oversight of the Next Steps living environment, ensuring that the facility operates in a manner that promotes personal responsibility, accountability, stewardship, and life transformation. This includes conducting room inspections, monitoring completion of assigned chores, addressing facility-related concerns, and reinforcing program expectations and standards.
  
  

Knowledge, Skills, And Abilities

• Demonstrates high ethical standards with the ability to make sound, timely decisions.
• Working knowledge of case management principles and practices.
• Practical knowledge and application of biblical principles.
• Ability to build rapport and establish healthy helping relationships with individuals experiencing homelessness and crisis.
• Ability to remain calm, professional, and compassionate in stressful or emotionally charged situations using proper de-escalation techniques.
• Strong interpersonal, communication, organizational, and documentation skills.
• Ability to manage multiple priorities and maintain accurate records.
• Ability and willingness to share the Gospel and actively participate in the ministry activities of Kalamazoo Gospel Ministries.
• Working knowledge of community resources, social services, mental health, substance use recovery, and housing systems preferred.
  
  

Personal Attributes and Values

• Maintains a personal relationship with Jesus Christ and demonstrates a sincere desire to serve Him.
• Serves as a consistent and authentic witness for Christ in both conduct and communication.
• Exhibits spiritual maturity consistent with evangelical biblical standards and KGM's employee handbook.
• Demonstrates compassion for individuals experiencing homelessness and hardship, with a passion for life transformation ministry in an urban context.
• Interacts with all internal and external stakeholders in a courteous, respectful, and Christ-like manner.
• Demonstrates integrity, sound judgment, and the ability to make wise and timely decisions.
• Maintains a flexible, cooperative, and team-oriented attitude.
• Demonstrates a commitment to personal, professional, and spiritual growth through a teachable spirit.
• Supports and models a drug- and nicotine-free lifestyle.
  
  

Working Conditions / Physical Requirements

• Work is performed primarily in an office and shelter environment.
  
  

Equipment / Tools Used

• Computer and mobile phone
• Case management and documentation software
• Copier and office equipment
  
  

Education And Experience

• High school diploma or GED required.
• Associate's degree in Human Services, Social Work, Counseling, Ministry, or a related field preferred.
• Minimum of two (2) years of experience working in Gospel rescue mission ministry, homelessness services, social services, mental health, substance use recovery, or a related helping profession preferred.
• Minimum of two (2) years of leadership, case management, ministry, or supervisory experience preferred.
• Biblical counseling certification (IABC or equivalent) preferred; however, required training and certification must be completed after hire if not already obtained.
  
  

The Pay Range For This Role Is

18.50 - 18.50 USD per hour(Kalamazoo Gospel Mission)