Front Desk Agent - Waterpark

Help Deliver the Kalahari Experience 

At Kalahari Resorts & Conventions, we don’t just create vacations, we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. 

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, communities, treating people like family, giving back generously, and creating spaces where everyone feels valued. 

Through our partnership with Charity: Water, we’re also committed to bringing clean water to one million people in Africa. 

Waterpark Front Desk Agent

Kalahari Resorts & Conventions is seeking a Waterpark Front Desk Agent. In this role, you are responsible for maintaining the monetary funds of the waterpark fees, preparing reliable daily financial information, assisting guests, and processing them (indoors and outdoors) as well as Treetop Play areas and communicating all omissions and deviations to appropriate management. As part of our leadership team, you’ll embody our Promise to Lead with Love guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Join us for Open Interviews Monday through Friday from 10 AM to 2 PM.  Check in at the Human Resources Office.

Key Responsibilities 

• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Follow correct credit handling procedures; process orders by recording order and computing bill.
• Be able to perform credit card and room charge transactions
• Keep an open line of communication with all departments and keep them posted on what is happening in the department.
• Participate as a team and use core values and service expectations listed in the Kalahari Promise daily.

What We’re Looking For 

• Follow correct credit handling procedures; process orders by recording order and computing bill.
• Keep an open line of communication with all departments and keep them posted on what is happening in the department.
• A leadership style rooted in collaboration, respect, and service to others. 

A Sampling of Our Benefits 

Our team enjoys a comprehensive benefits package, including: 

• Career growth opportunities with promotion from within 
• 401(k) matching, paid time off, and holiday compensation 
• Health, dental, and vision coverage for full-time associates 
• Employee appreciation events, discounts, and perks at all resorts 
• Education assistance programs to help advance your career 

Be Part of Something Extraordinary 

At Kalahari, we believe the best leaders Lead with Love because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. 

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. 

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | 

Kalahari Resorts & Conventions is an Equal Opportunity Employer.