Front Desk Agent / Night Auditor - La Quinta Inn & Suites

Help Deliver the Kalahari Experience 

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. 

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. 

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. 

Front Desk Agent / Night Auditor - La Quinta Inn & Suites

Kalahari Resorts & Conventions is seeking a Front Desk Agent and Night Auditor for the 99-room La Quinta Inn & Suites in Round Rock, TX. In this role, you will be responsible for providing attentive, courteous, and efficient service to all guests; during check-in throughout their stay, and at checkout, while maximizing room revenue and occupancy. You will also ensure all revenue is posted and balanced correctly, as well as completing all necessary reports.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll ensure guests have a smooth experience by handling front desk operations, resolving guest needs, and preparing accurate financial reports overnight for the next day.

Key Responsibilities 

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Ensure that all guests are checked in/out in a friendly, efficient, courteous and confidential manner based on resort standards.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system, copiers, fax machines and other office equipment.
• Perform all audit procedures as set forth by the Director of La Quinta when requested.
• Provide, distribute, and process all required audit reports.
• Prepare the Front Office for the morning shift and reset day’s business.

What We’re Looking For 

• Previous hospitality or related experience helpful.
• Computer experience required.
• Must be detail-oriented and able to balance multiple responsibilities and tasks.
• Excellent written and verbal communication skills to report financial information.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

This position requires open availability and includes a combination of Front Desk and Night Audit responsibilities, with three days covering AM/PM front desk shifts and two days covering overnight audit shifts.

A Sampling of Our Benefits 

Our team enjoys a comprehensive benefits package, including: 

• Career growth opportunities with promotion from within 
• 401(k) matching, paid time off, and holiday compensation 
• Health, dental, and vision coverage for full-time associates 
• Employee appreciation events, discounts, and perks at all resorts 
• Education assistance programs to help advance your career 

Be Part of Something Extraordinary 

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. 

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. 

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | 

Kalahari Resorts & Conventions is an Equal Opportunity Employer.