What are the responsibilities and job description for the Catering Coordinator position at Kalahari Resorts & Conventions?
Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.
Catering Coordinator
Kalahari Resorts & Conventions is seeking a Catering Coordinator. In this role, you will facilitate the acquisition and dissemination of information from the conference services managers to other resort departments. In addition, you will provide a pleasant, professional first impression of Kalahari Resorts conference services/catering/sales to new prospects and existing clients and assist with marketing and direct sales activities as needed.
As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll ensure events are meticulously planned and flawlessly executed, creating memorable and seamless moments for our guests.
Key Responsibilities
- Interact with clients to assist them with requests, greet in a courteous manner, offer proactive hospitality, determine needs, and handle issues or refer to the appropriate staff member to assist them.
- Coordinate and distribute banquet event orders to appropriate departments via Kalahari standards.
- Facilitate distribution of group bills via Kalahari standards.
- Assist in ensuring completion of all forms within the department (call, lost business, weekly recaps, contracts, proposals, banquet event orders, etc.)
- Consistently act in accordance with Company’s management relation’s philosophy, strategy and procedures as well as Company policies and procedures and department SOPs.
What We’re Looking For
- One to three years of administrative/office experience in a corporate business setting or hotel environment helpful.
- Experience in banquets or catering operations is plus.
- Ability to be a team player, detail oriented, energetic, and work with minimal supervision within a fast-paced environment.
- Flexible and long hours are sometimes required, including weekends and holidays.
A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.