What are the responsibilities and job description for the NOC Engineer / NOC Analyst position at Kaizen Technologies?
Description Of Services:
NOC Engineer / NOC Analyst Job Description Role Summary Responsible for 24x7 monitoring, incident management, and operational support of a large-scale hybrid infrastructure including servers, virtualization platforms, storage systems, network devices, and applications. Ensure high availability, performance, and reliability across all environments (Prod, DR, Non-Prod). ________________________________________ Key Responsibilities Infrastructure Monitoring & Operations Monitor ~1200 servers (Windows/Linux), virtualization platforms (VMware, Nutanix), and web servers for performance and availability. Oversee storage systems (PB-scale: Quantum, Isilon, NAS, SAN) ensuring uptime and capacity health Monitor network infrastructure (1200 devices) includes switches, routers, firewalls, VPN tunnels, WAPs, and ISP circuits. Monitor and action on the incidents, requests related to the Infra and tools hosted in the environment. Incident & Event Management Perform L1/L2 triage for alerts, incidents, and outages across infrastructure and applications Ensure timely incident resolution, escalation, and communication as per SLAs Correlate alerts across tools to identify root causes and reduce noise Application & Service Monitoring Monitor 50 applications across multiple environments (Prod, DR, UAT, Dev) Track service health, availability, and dependencies (web, middleware, backend systems) Capacity & Performance Management Track utilization trends across computing, storage (multi-PB), and network Proactively identify bottlenecks and recommend optimization Change & Release Support Support infrastructure and application deployments, patches, and maintenance activities Validate system health pre/post changes Disaster Recovery & Resilience Support DR readiness for large-scale storage and application environments Participate in DR drills and failover validation Reporting & Documentation Maintain operational dashboards, runbooks, and incident reports Provide daily/weekly health and SLA reports ________________________________________ Required Skills Technical Skills Strong knowledge of: o Windows & Linux server administration (basic troubleshooting L1 and L 1.5) o Virtualization: VMware & Nutanix ( L1 & L 1.5) o Storage systems: SAN/NAS, Isilon, Quantum or similar PB-scale storage o Networking fundamentals: TCP/IP, DNS, VPN, Firewalls, Load Balancers (F5) (L1 an L1.5) Experience with monitoring tools (New Relic, Splunk Nagios, Zabbix, Dynatrace, SCOM, etc.) Understanding of ITSM tools (ServiceNow preferred) for incident, change, and problem management. Rubrik backup management tool. Operational Skills Incident management and escalation handling in 24x7 environments Strong troubleshooting and analytical skills Ability to correlate infrastructure, network, and application issues Strong communication and coordination skills Ability to work under pressure in critical outage scenarios Good documentation and reporting skills ________________________________________ Preferred Qualifications ITIL Foundation certification Experience in large-scale enterprise or MSP environments Exposure to cloud or hybrid environments (AWS/Azure) is a plus. ________________________________________ Shift Requirement 24x7 rotational shifts (including weekends and on-call support)
Deliverables:
-Process Flows -Mentor and Knowledge transfer to client project team members -Participate as primary, co and/or contributing author on any and all project deliverables associated with their assigned areas of responsibility -Participate in data conversion and data maintenance -Provide best practice and industry specific solutions -Advise on and provide alternative (out of the box) solutions -Provide thought leadership as well as hands on technical configuration/development as needed. -Participate as a team member of the functional team -Perform other duties as assigned.