What are the responsibilities and job description for the Client Success Manager position at Kaizen Fitness Health and Wellness?
Job Summary
Highly organized and energetic Client Success Manager providing administrative and operational support within a fast-paced gym environment. Manages schedules, coordinates client appointments, assists with event planning, handles member inquiries, supports social media and marketing tasks, and ensures smooth day-to-day studio operations. Works closely with gym leadership to streamline communication, maintain organization, and create an exceptional experience for clients, trainers, and guests.
Duties
- Manage calendars, appointments, and scheduling for gym owner/trainers
- Coordinate client assessments, bookings, consultations, and follow-ups
- Assist with gym events, workshops, bootcamps, and special activities
- Respond to member questions via text, email, and/or social media
- Support social media content planning, posting, and community engagement
- Help organize studio supplies, merchandise, and operational needs
- Assist with vendor coordination, deliveries, and errands
- Maintain confidential business and client information
- Support front-desk tasks and provide excellent customer service
- Help streamline daily systems to improve efficiency and member experience
Qualifications
- Strong organizational and multitasking skills
- Excellent communication and customer service abilities
- Comfortable in a fast-paced fitness environment
- Experience with scheduling, admin work, or personal assistance preferred
- Social media knowledge is a plus
- Passion for health, wellness, and gym culture
Education
- High School Diploma or GED required
Pay: $18.00 - $25.00 per hour
Work Location: Hybrid remote in Hackensack, NJ 07601
Salary : $18 - $25