What are the responsibilities and job description for the Customer Service Representative position at Kaizen Collision Center?
Our Kaizen Aurora Team is looking for an awesome Customer Service Representative who speaks Spanish to help our customers thru the collision process.Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere.We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.What We Offer:Exceptional Health Coverage with Zero Out-of-Pocket CostsWe offer health insurance through Curative, a plan designed to make healthcare simple and accessible. After completing a baseline visit, you'll receive access to the First Health network of providers and:$0 deductible$0 copays for in-network care and prescriptionsA preloaded cash card for approved out-of-network servicesAfter your baseline visit, you’ll unlock $0 out-of-pocket for care—no copays, no deductibles. Just the monthly premium, and that’s it.Competitive salary and performance incentivesDental and vision insurancePaid time off and holidaysCareer advancement opportunitiesPosition Title: Customer Service RepresentativeDepartment: OperationsReports to: General ManagerPosition Summary:The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Kaizen Collision Center throughout the repair process.Responsibilities:Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Service Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.Perform administrative tasks: Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting general manager with expense documentation and conducting Accounts Receivable follow-up.Additional responsibilities as assigned.Job duties/Job description may be adjusted or added based on the needs of the business or at management discretionRequirements:Spanish SpeakingAbility to work collaboratively with the team to meet shared objectives.Effective time management.Able to multitask and manage competing prioritiesCommunicate effectively with teammates, customers, and business partners.Proficient with computers.Excellent customer service skills.Valid drivers' license required.Eligible to work in the United States.Willing and able to pass a thorough background check.Preferred Qualifications:Knowledge of the Collision Industry.
Salary : $20 - $23
