What are the responsibilities and job description for the Front Desk Receptionist position at Kaizen Clinical Partners at Donna Medical Clinic?
Position Summary
The Medical Receptionist supports the organization's mission by providing exceptional customer service and administrative support to patients, visitors, and clinical staff. This position serves as the first point of contact for the clinic and helps ensure efficient daily operations while maintaining professionalism, confidentiality, and compliance with HIPAA regulations.
Primary Responsibilities
- Greet patients, caregivers, and visitors in a courteous, compassionate, and professional manner.
- Answer and direct incoming telephone calls using a multi-line phone system.
- Schedule, reschedule, and confirm patient appointments; verify and update patient demographic and insurance information.
- Assist patients with registration, intake forms, referrals, and general questions while maintaining confidentiality.
- Perform routine clerical duties, including scanning, faxing, copying, filing, data entry, and processing messages.
- Maintain a clean, organized, and welcoming reception and waiting area.
- Respond to billing messages and assist with patient referrals as assigned.
- Support quality improvement initiatives, including scheduling preventive and Annual Wellness Visits.
- Assist with emergency procedures and patient evacuation when necessary.
- Attend required meetings and training sessions.
- Comply with all organizational policies, HIPAA regulations, and perform other duties as assigned.
Required Qualifications
- High school diploma or equivalent required.
- Previous medical office or administrative experience preferred.
- Knowledge of medical terminology and HIPAA preferred.
- Bilingual (English/Spanish) preferred.
- Proficient with computers, data entry, and office equipment.
- Excellent customer service, communication, organizational, and multitasking skills.
- Ability to work effectively with diverse populations while maintaining professionalism, reliability, and confidentiality.
Benefits:
- 401(k)
- Health insurance
- Life insurance
- Paid time off
Work Location: In person