What are the responsibilities and job description for the Telephone Operator position at Kaiser Permanente?
Job Summary:
Under direct supervision, performs variety of communication functions including, but not limited to, operating telephone/switchboard/paging systems, issuing paging equipment, clerical duties and providing technical support; collaborates with other staff members both within and outside department in accomplishing of own job duties as well as to assist others in accomplishing theirs; serves as team player and role model.
Essential Responsibilities:
- Performs duties of telephone/switchboard operator. Receives, directs, scans, and relays routine and emergency calls/pages to appropriate areas and individuals before, during, and after hours.Provides back-up information services to customers on campus when information desk is closed; provides courtesy calls. Processes local and long distance outgoing calls and performs overhead paging in a professional manner.
- Performs clerical duties which include word processing, filing, and photocopying in support of departmental needs. Maintainsand updates on-call schedules and works with the Medical Staff Office to maintain a list of physicians personal telephone numbers. Works with IT to maintain the Telephone Directory and updates and compiles new and/or additional telephone/pager listings.
- Notifies appropriate areas of problems or issues that occur. Notifies supervisor when problems occur. Logs complaints/issues in daily journal; refers problems/special calls to supervisor.
- Processes all alarms and emergency codes and pages; notified affected staff and/or external agencies/vendors.
- Responsible for contacting other persons as may be required to on-call schedule and/or procedure.
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
- Performs other duties and accepts responsibility as assigned.
Qualifications:
Basic Qualifications:
Experience
- Minimum one (1) year communications operator or related experience within two years.
Education
- High school diploma or General Education Diploma (GED).
License, Certification, Registration
- N/A
Additional Requirements:
- Customer service experience in a high volume environment.
- Basic clerical skills.
- Ability to actively listen and comprehend callers requests.
- Basic typing skills.
- Demonstrated knowledge of and skill in word processing and intranet PC applications.
Preferred Qualifications:
- Knowledge of medical terminology.
- 10-key by touch.
Salary : $26 - $27