What are the responsibilities and job description for the IT Tech Support and AV Event Manager position at Kahler Hotels LLC?
Overview
The Information Technology Support and Audio Visual & Event Manager is responsible for coordinating, executing, and maintaining all IT needs as directed by Corporate Director: IT, combined with the same for all event-related Audio-Visual technology needs for Kahler Hospitality Group’s full-service properties. This role ensures seamless technical execution for meetings and events, enhances revenue opportunities, and protects guest experience standards.
Responsibilities
- Serve as primary point of contact for all in-house AV needs
- Review BEOs and confirm equipment requirements
- Test and stage equipment prior to events
- Troubleshoot technical issues in real time
- Coordinate third-party AV providers when necessary
- Maintain AV inventory and preventive maintenance logs
- Support sales team in upselling event technology
- Develop standardized AV pricing and packages
- Train banquet and operations staff on basic AV handling
- Ensure compliance with brand standards (where applicable)
Qualifications
- 2–5 years event, hospitality, or AV experience
- Strong working knowledge of projectors, audio systems, screens, and basic networking
- Excellent guest-facing communication skills
- Ability to remain calm under pressure
- Flexible schedule (evenings/weekends required)
- Basic understanding of HDMI, wireless presentation systems, microphones, and sound boards