IT Tech Support and AV Event Manager

The Information Technology Support and Audio Visual & Event Manager is responsible for coordinating, executing, and maintaining all IT needs as directed by Corporate Director: IT, combined with the same for all event-related Audio-Visual technology needs for Kahler Hospitality Group’s full-service properties. This role ensures seamless technical execution for meetings and events, enhances revenue opportunities, and protects guest experience standards.

Responsibilities

• Serve as primary point of contact for all in-house AV needs
• Review BEOs and confirm equipment requirements
• Test and stage equipment prior to events
• Troubleshoot technical issues in real time
• Coordinate third-party AV providers when necessary
• Maintain AV inventory and preventive maintenance logs
• Support sales team in upselling event technology
• Develop standardized AV pricing and packages
• Train banquet and operations staff on basic AV handling
• Ensure compliance with brand standards (where applicable)
  
  

Qualifications

• 2–5 years event, hospitality, or AV experience
• Strong working knowledge of projectors, audio systems, screens, and basic networking
• Excellent guest-facing communication skills
• Ability to remain calm under pressure
• Flexible schedule (evenings/weekends required)
• Basic understanding of HDMI, wireless presentation systems, microphones, and sound boards