Warranty Supervisor

Position Summary

This position is responsible for supervising all aspects of the equipment and parts warranty process.

Essential Functions

• Manage new equipment warranty registration
• Supervise warranty staff
• Maintain and communicate the definitions of the warranty period for all parts in the fleet maintenance software and in applicable reference material for all shops
• Ensure all parts are entered into the fleet maintenance software accurately and consistently across all shops
• Supervise the warranty claim process with internal customers and external vendors.
• Ensure that all tools are in place and being used to capture warranty and to enter parts correctly
• Create, code, file and manage warranty claims for both internal and external shops for tractors, trailer,, and all components

Qualifications

• High school diploma;
• 3 years of related experience
• Strong attention to detail
• Strong PC skills and ability to adapt to a variety of software programs
• Effective organizational skills and a sound mechanical aptitude

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

1.  Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.

2.  Provide constructive guidance to other employees and representatives of third parties.

3.  Contribute to providing the highest quality of products and services to customers.

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