IT Support Specialist

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

IT Support Specialist
In this role, the support specialist will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Status: Full-time/40 hours (Monday-Friday)Department: IT
Pay: SalaryPhysical Setting: Corporate Office
Experience: 2 Years
Salary: $65,000

Benefits

• 401(k)
• 401(k) Matching
• Dental Insurance
• Health Insurance
• Paid Time Off
• Bonus Pay

Day-to-Day Duties and Responsibilities

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Take responsibility for projects and solutions within the larger business initiative
• Research and evaluate emerging technologies, hardware, and software
• Track and maintain hardware and software inventory
• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, Dropbox, AI, and Odoo
• Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions
• Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions
• Install, configure, and support workstation software, hardware, printers, and phones
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Implement applications and software upgrades and troubleshoot any performance issues
• Train employees in using software and hardware, and provide technical support when needed

Qualifications

• Two years of experience working in IT
• Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
• Excellent interpersonal skills
• Ability to maintain confidentiality of company information
• Accountable, self-starter who is flexible, highly adaptable and able to work at a fast pace
• Candidate should be extremely organized, detail-oriented and possess an ability to learn quickly, multi-task and know how to prioritize duties to meet requests and deadlines
• Expertise in implementing, configuring, and testing IT solutions
• Strong creative and analytical thinking

Proficiency

• Bachelors degree (or equivalent) in computer science
• Project management experience
• Professional certification
• Must enjoy working in a fast-paced team environment.
• Good research and problem-solving skills.
• Ability to multi-task and take initiative.