What are the responsibilities and job description for the IT Help Desk Support Level 1 - MSP position at K2 Staffing, LLC?
Summary
Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of a Help Desk Support Level I-2 Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
Duties & Responsibilities
- Help Desk Support - Work with pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
- New User On-boarding
- Help troubleshoot Windows Servers and Active Directory
- Troubleshooting Local Area Networks
- Help monitor network security
- Troubleshooting VOIP solutions
- Performing network infrastructure troubleshooting
- Manage Microsoft Exchange Server
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
- Preferred having worked in an MSP environment in the past to be considered.
- Minimum of 1-2 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tools and PSA Ticketing Software solutions are a plus
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Sales training experience is a plus
Ideal Qualifications (not required)
- CompTIA Net and/or CompTIA Security
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications a real plus