ServiceNow Project Manager

POSITION SUMMARY:

The role of ServiceNOW Project Manager at K2 Services is responsible for leading and delivering complex technical projects, with a particular focus on ServiceNow platform, module, and workflow development and implementation. This role requires strong experience in Agile methodologies, technical project delivery, client-facing communication, and the ability to manage cross-functional teams to achieve project goals on time and within budget. The ServiceNOW Project Manager will act as a liaison between clients, development, engineering, and business stakeholders, ensuring alignment with organizational objectives and client needs.

ROLES & RESPONSIBILITIES:

Responsibilities for this role include, but may not be limited to, the following:

• Lead end-to-end project management for technical projects focusing on ServiceNOW ITSM implementations, upgrades, and integrations, ensuring adherence to timeline, budget, and scope.
• Oversee Agile project delivery, including sprint planning, backlog management, and facilitating daily stand-ups and retrospectives.
• Develop detailed project plans, set schedules, and manage resources to ensure key milestones and deliverables are met.
• Serve as the primary point of contact between clients, engineering teams, and business stakeholders.
• Communicate project status, risks, and issues through regular reports and presentations to senior management and stakeholders.
• Coordinate and attend all project status meetings, ensuring effective collaboration and issue resolution.
• Maintain compliance with ITIL best practices; support process improvements and standardization.
• Manage project administration and financials (e.g., budget to actuals), and support internal governance processes.
• Identify, assess, and mitigate project risks, proposing creative solutions to maintain project momentum.
• Support continuous improvement of project management processes and methodologies within the PMO.
• Assist with team growth, including recruiting, interviewing, and onboarding new team members.
• Foster a culture of collaboration, innovation, and operational excellence.
  
  

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Proven track record of strategic leadership over projects, with the ability to lead and deliver technology projects on time and within budget.
• Strong facilitation, problem-solving, and leadership skills.
• Ability to plan and manage the execution of complex, yet detailed, work efforts across multiple groups, including leading teams through all project development and planning cycles.
• Excellent organizational, verbal, and written communication skills.
• Ability to multi-task, prioritize, and manage multiple initiatives in a fast-paced environment.
• Strong business acumen and ability to align project management strategies with organizational goals.
• Demonstrated ability to build and maintain strong relationships with internal and external stakeholders.
• Ability to work cooperatively within a team and across the organization matrix to achieve group and organizational goals
• Capacity to adhere to K2 Values: Respect, Accountability, Collaboration, Innovation, Service Orientation.
• Commitment to diversity, equity, and inclusion.
  
  

QUALIFICATIONS:

Experience:

• 5 years of technical project delivery experience, specifically including direct oversight and management of ServiceNOW development and implementation projects, encompassing all business analysis, development, planning, testing, and implementation cycles.
• Experience leading projects in a consulting company preferred.
• Proven experience using Agile and hybrid project management methodologies.
• Hands-on experience managing enterprise ServiceNow implementations such as:
• IT Service Management (ITSM/DevOps) – Incident, Problem, Change, Request, Knowledge, Catalog, Mobile Agent, Universal Request, Virtual Agent, Survey Management, Walk-up Experience.
• IT Operations Management (ITOM) – Discovery, Agent Client Collector (ACC), Service Mapping, Event Management, Certificate Management, Firewall Audits
• IT Asset Management (ITAM) – Software Asset Management (SAM), SaaS License Management, Software Spend Detection, Contract Management
• Strategic Portfolio Management (SPM) – Scaled Agile Framework (SAFe), Project and Portfolio Management, Resource Management, Time Card Management
  
  

Education:

• Bachelor’s degree in business, Project Management, Management Information Systems, Computer Science, or related field required.
  
  

Credentials / Certifications:

• PMP certification preferred.
• Agile certification (e.g., Scrum Master) a plus.
• ITIL certification a plus.
  
  

K2 SERVICE IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2. We celebrate our differences and advocate an environment where everyone feels included. We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.

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