Information Technology Trainer

POSITION SUMMARY:

The Information Technology Trainer is responsible for the development and fulfillment of Training documentation, curriculums, and presentations for K2 Services Clients. This will include creation of QRG’s, In-Person & Remote Training, and the development of Training programs that will ensure our clients success in the world of technology.

RESPONSIBILITIES:

· Provide onboarding training for new employees as well as ongoing training on client’s core Applications.

· Prepare training agendas, trainer outlines and end-user materials.

· Proactively promote end-user training programs.

· Develop and participate in test processes and procedures.

· Coordinate and facilitate training programs delivered in person via one-on-one and group classroom settings as well as via audio and/or video conference to remote employees.

· Consult with outside trainers regarding training needs and coordinate as necessary.

· Oversee the development and usage of client supported technology policies and procedures.

· Prepare end-user training during upgrades and new software deployments.

· Work with the technology team to select, implement and standardize the technology in use.

· Assist technology team in evaluating software programs, troubleshooting problems, and implementing new and upgraded systems.

· Assist in the implementation, development and administration of a Learning Management System.

· Develop videos and other end-user training content for a Learning Management System.

· Provides software support to end users as needed.

· Support all desktop applications, integrations and user work-flows.

QUALIFICATIONS:

· 5 to 7 years of technology training experience, preferably in law firms or corporate legal departments.

· 2 to 3 years of end-user technical support experience

· Experience with software and systems commonly found in professional services/law firm environments including Citrix VDI, VMWare, Microsoft Office Suite, Adobe Acrobat, Microsoft, MS Teams, iManage Work 10, NetDocuments, and Workshare tools

· Ability to facilitate and conduct training in person and remotely

· Identify needs and create opportunities for training

· Experience in developing and documenting training materials

· Knowledge of the practices, procedures and techniques used in the legal practice

· Ability to establish good rapport with clients

· Has experience and is comfortable leveraging all mediums for delivering training including one-on-one, group, and remote

· Up to 25% travel may be required

K2 Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.