Service Desk Analyst (Spanish)

Title          : SD with Spanish

Location : Morrisville NC(Onsite)

Job Summary

• The L1 Service Desk Agent serves as the first point of contact for end users seeking technical assistance.
• The role is responsible for providing timely support for incidents, service requests, and inquiries through phone, email, chat, and self-service channels while ensuring adherence to SLAs, customer satisfaction targets, and ITIL best practices.
• Responsibilities align with enterprise service desk operations involving incident management, ticket documentation, escalation management, and user communication.

Required Qualifications

• High School Diploma, Associate Degree, or Bachelor's Degree in Information Technology or related field.
• 1-3 years of experience in a Service Desk, Help Desk, Call Center, or Technical Support environment.
• Fluent verbal and written communication skills in both English and Spanish (required).
• Experience using ServiceNow or other ITSM tools preferred.
• Knowledge of ITIL Incident, Request, and Knowledge Management processes.

K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300 consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.