What are the responsibilities and job description for the Desktop Support Technician position at K-Tek Resourcing LLC?
Job Details
Desktop Support Technician
Location: Pittsburgh PA 15212 (Onsite)
Experience: 3 years
Contract: 6-12 Months
Requirement:
- 3-5 years experience in desktop hardware and operating systems.
- 3-5 years experience with Microsoft 0365 products (Windows, Office, Outlook, Skype, etc.).
- Provide hands-on, in-person technical support to end-users for hardware, software, and network-related issues.
- Independently resolve complex, break/fix issues in person or via telephone
- Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
- Must have exposure to Windows 10 and 11 migrations, user profiles management, data backups.
- Install, configure, and maintain Devices at stores and other sites
- Understanding of windows
- Perform onsite Device maintenance, updates, or configuration changes
- Perform single and bulk IMACDs (Install, Move, Add, Change, Dispose)
- Provide technical support and setup during special events such as grocery store openings
- Microsoft environment knowledge (desktop & server).
- Perform grand opening standby support
- Proficiency with Windows 10 and 11, Office applications (Word, Excel, PowerPoint, Outlook, etc.), SharePoint, and Teams.
- Basic understanding of IT infrastructure components such as Active Directory and printers.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication skills, both written and verbal.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $20 - $22