Technical Support Assistant

• Assist in maintaining an optimal network service and help decrease daily operation interruptions by using known skills to work through the system.
• Aide in network applications such as room scheduling, accounting software, email, personnel/ payroll database and other specialized database and/or interface applications.
• Assist in technical support to various departments, such as digital camera operations, internal debit charge card systems, etc.
• Assist and recommend selection and implementation of computer hardware and software purchases, maintenance and upgrades to achieve maximum efficiency.
• Assist with wiring network cables and wiring jacks.
• Promote awareness on the appropriate way to use technology.
• Maintain a clean, organized workspace.
• Be at least 16 years of age (18 years of age for maintenance department)

• Current enrollment at Kansas State University

• Enrolled in no fewer than six credit hours

• Strong communication skills (verbal and written)

• Basic computer skills, including proficiency in Microsoft Office Suite

• Organizational and time management skills

SKILLS AND ABILITIES/PHYSICAL DEMANDS

Work in a general office environment. Remain seated/stand 75% of shift. Finger dexterity/movement for typing, picking up small objects, and utilizing varying office equipment. Hearing for average or normal conversations and to receive information. Sight to view computer, documents, and general office machinery. Verbal and written communication to present, convey, and exchange information and ideas accurately and quickly. There are no hazardous or significantly unpleasant physical conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the key learning opportunities of this position.

Responsible for supporting the department with administrative and/or project-based tasks while gaining valuable hands-on experience.