Guest Services Attendant

• Demonstrate high standard of customer service. Assist customers with bowling, billiards, engraving, video games, accurate product preparation for all personal orders, as well as grab and go dinners following Hunt Brothers Pizza and Union standards.
• Greet all customers with fast, friendly, personalized service.
• Accurately ring sales orders into cash register and count back change to customers.
• Help with up keep of bowling lanes, automatic pinsetters, ball return, and automatic scorers.
• Prepare food items, clean and disinfect equipment and utensils.
• Follow all established food safety standards.
• Ensure all product is stocked and labeled accurately and consistently.
• Report all customer complaints to Manager/Bowling and Recreation.
• Report potential safety hazards, employee incidents, and operations inconsistencies to the Manager/Bowling and Recreation.
• Perform custodial duties in bowling center, Hunt Brothers Pizza area, seating areas, and billiards area.
• Follow all local and state health and safety regulations.
• Follow all safety and lockout procedures related to the bowling center.
• Maintain accurate and timely bowling-related records to include all stops run and for pinsetter parts repaired/replaced for inventory.
• Properly prepare for, record, and input league scores and standings into a 12-strike system.
• Maintain a clean, organized work space.
• Be at least 16 years of age (18 years of age for maintenance department)

• Enrolled in no fewer than six credit hours

• Strong communication skills (verbal and written)

• Basic computer skills, including proficiency in Microsoft Office Suite

• Organizational and time management skills

SKILLS AND ABILITIES/PHYSICAL DEMANDS

Remain standing 75% of shift. Finger dexterity/movement for typing, picking up small objects and utilizing varying equipment. Sight to view computer, documents, and bowling machinery. Verbal and written communication to present, convey and exchange information and ideas accurately and quickly. There are no hazardous or significantly unpleasant physical conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions of this position.

Provides friendly, efficient customer service while supporting daily bowling and recreation operations, Hunt Brothers Pizza food preparation, sales transactions, equipment maintenance, and facility cleanliness in accordance with Union standards.