What are the responsibilities and job description for the Enrollment Customer Solutions position at K&S Leadership Co?
K&S Leadership Co. is hiring an Enrollment & Customer Solutions Associate to support Frontier Communications’ Fiber Internet campaigns. In this role, you’ll help customers understand their internet options, simplify the enrollment process, and highlight the value of switching to high-speed Fiber.
As an Enrollment & Customer Solutions Associate, you’ll learn how to clearly explain Frontier’s Fiber advantages, from symmetrical upload/download speeds to reliability during streaming, gaming, and work-from-home use. You’ll support community-based outreach initiatives that make it easy for customers to compare plans and get connected confidently.
Why the Enrollment & Customer Solutions Associate Role Matters
Fiber Internet is becoming an essential utility for households, and this role helps ensure families receive accurate information and a seamless onboarding experience. You’ll gain hands-on experience in customer engagement, messaging, and campaign execution while strengthening Frontier’s presence in local communities.
Key Responsibilities of the Enrollment & Customer Solutions Associate
- Assist with the development and execution of internet-focused sales and enrollment campaigns that meet Frontier’s standards.
- Conduct local market research to identify connectivity needs and refine messaging around Frontier’s Fiber speed tiers, reliability, and value.
- Collaborate with the Enrollment team and managers to maintain consistent branding, support customer education, and enhance community outreach efforts.
- Track enrollment activities, monitor customer interactions, and prepare performance reports to improve conversion and engagement.
- Attend daily training sessions to review compliance and new client updates to ensure our team is on par with Frontier sales and promotions
What We’re Looking For in a Enrollment & Customer Solutions Associate
- High school diploma or GED required; coursework in Communications, Business, or Technology is a plus.
- Strong communication skills with the ability to break down technical Fiber features into simple, customer-friendly explanations.
- Experience in customer service, retail, or sales is valued, especially in environments that involve subscription services or outreach.
- Organized, proactive, and collaborative, with strong problem-solving abilities and an interest in community-focused marketing initiatives.
- Comfortable using Microsoft Office, CRM platforms, and digital tools to manage customer data, track performance, and maintain compliance accuracy.
Pay: $3,200.00 - $4,800.00 per month
Benefits:
- 401(k)
Work Location: In person
Salary : $3,200 - $4,800