What are the responsibilities and job description for the Outbound Resolution Clerk - Nights position at Kärcher?
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We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran
- Initiating calls or emails to the customer care team to address potential delivery problems, provide updates, or gather necessary information related to outgoing shipments.
- Collaborating with internal departments like Receiving, Shipping, Inventory, to resolve order/delivery issues.
- Continuously monitor daily metrics, KPIs, and Open delivery reports for assigned areas to identify deviations and initiate problem-solving efforts.
- Provide support for UPS and LTL manifesting, which involves packing slips and LogisticsPlus communication
- Managing international shipments, including handling routing, shipper's letters of instruction (SLI), and invoices
- Support continuous improvement initiatives by training and creating required documentation.
- Be the subject matter expert in the area of responsibility, including but not limited to the WMS system and SAP, finding resolutions to systematic issues.
- Monitor BD87 daily in SAP for failed idocs and find the resolution to clear
- Point of contact for freight carriers for any problem resolution
- High Level of Knowledge with SAP, Korber, UPS Worldship and Logistics Plus
- Ability to learn new things quickly with WMS, and SAP and other software as implemented.
- Ability to adapt and thrive in a fast pace, ever changing environment
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- At least ( 2-3 ) year(s) of related experience is required.
- Medical, Dental, and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees; generous PTO for non-exempt employees
- HSA, FSA and 401K matching plans
- Paid sick time, as well as short and long term disability insurance
- While performing the duties of this job, the employee is regularly required to stand and reach with arms and hands.
- Standing for 8 hours and frequent walking required.
- The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
- While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to airborne particles.
- The noise level in the work environment is usually high, proper protective equipment is required.
We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran