What are the responsibilities and job description for the Inside Sales Representative position at K&M Tire?
Description
Job Summary: The INSIDE SALES REPRESENTATIVE works under the direction of the Inside Sales Manager; responsible for all sales activities in assigned accounts or regions; managing these activities with consistent, quality service.
Job Duties and Responsibilities:
Responsible for answering incoming calls at the corporate call center.
Handle all incoming calls professionally, efficiently, promptly and accurately to effectively service customers.
Sell company products to current and potential customers.
Responsible for understanding how to process orders accurately.
Assist customers in growing their business by promoting specials and programs through product knowledge.
Possess current product knowledge of the different brands, models, structure and tire basics to assist customers effectively.
i. Be knowledgeable of and promote the tires K&M has to offer.
ii. Be knowledgeable of and promote the programs K&M has to offer.
iii. Be knowledgeable of and promote K&M’s weblink.
Provide excellent customer service.
Identify and resolve customer concerns professionally and timely.
Other duties as assigned by the Inside Sales Manager.
Make it easy and convenient to do business with K&M Tire.
Requirements
Job Requirements:
- Ability to learn and communicate extensive tire knowledge.
- Ability to work in a multi-tasking, professional environment.
- Ability to communicate effectively both in written and oral communication.
- Possess a friendly and positive attitude.
- Project a professional image of yourself and the company.
- Ability to prioritize and organize effectively.
- Ability to work independently and require minimum supervision.
- Knowledge and ability to use the following office equipment: computer, telephone, copier, fax, and calculator.
- Knowledge of the following software: word and excel.
Minimum Qualifications:
High School Diploma or equivalent.
