What are the responsibilities and job description for the Technical Business Analyst position at K&K Global Talent Solutions?
Job Title: Technical Business Analyst
Location: Charlotte, NC (Onsite)
Job Type: Full Time/Permanent
Experience: 8 years
Job Description:
- Lead requirements gathering sessions with business partners, technology teams, and other stakeholders to define scope, objectives, business needs, success criteria, and implementation considerations for Employee Virtual Assistant capabilities.
- Create clear, thorough, and well-structured technical documentation, including business requirements, functional specifications, process flows, conversational design documents, decisioning logic, data mappings, and integration details.
- Translate stakeholder requirements into actionable conversational AI design documents that enable developers, conversational designers, testers, and product stakeholders to deliver high-quality virtual assistant experiences.
- Demonstrate a clear understanding of APIs, web services, request and response structures, validation logic, exception handling, and data decisioning logic used to support virtual assistant experiences.
- Create and maintain Jira epics, stories, acceptance criteria, and supporting documentation that clearly define expected behavior, user outcomes, business rules, dependencies, and testable success conditions.
- Deliver assigned work on time while proactively identifying risks, blockers, and dependencies; communicate status clearly and contribute to mitigation plans that keep projects moving forward.
- Communicate effectively with cross-functional technical and non-technical teams, including product owners, developers, QA resources, business partners, vendor partners, and leadership stakeholders.
- Apply analytical and systems-thinking skills to understand business processes, technical impacts, user journeys, and operational dependencies within a virtual assistant ecosystem.
- Support conversational AI design efforts by applying strategies that improve answer effectiveness, reduce friction, and deliver a strong user experience that contributes to high customer satisfaction.
- Review and understand business processes configured within vendor tools, including the ability to interpret workflow logic, branching conditions, decision rules, and basic code or configuration logic.
- Support quality assurance by reviewing requirements, validating expected behavior, identifying gaps or defects, assisting with test planning, and ensuring delivered functionality aligns to documented acceptance criteria.
- Analyze large data sets, operational metrics, and dashboards such as Tableau to identify trends, prioritize opportunities, and recommend enhancements that improve virtual assistant effectiveness and technology issue resolution.
- Excellent communication skills, including the ability to explain complex technical and business concepts through written documentation, diagrams, charts, dashboards, presentations, and stakeholder discussions.
Salary : $100,000 - $120,000