What are the responsibilities and job description for the CSAT Agent position at K&K Global Talent Solutions INC.?
Role: CSAT Agent
Location: Plano, TX (Onsite)
Description:
Looking for a CSAT Agent to support helpdesk operations during a decommission project. Responsibilities include logging and resolving user issues, tracking tickets, escalating complex problems, maintaining accurate documentation, and ensuring compliance with SLAs.
Must-Have Skills:
- Helpdesk or support coordination experience
- Strong communication & organizational skills
- Ability to handle multiple tasks in a fast-paced environment
- Experience with ticketing systems
- Knowledge of IT support processes
Helpdesk Support, Ticketing System, Issue Tracking, Escalation, IT Support, SLA, Coordination, User Support