Clinical Operations Specialist (LPN), NC/SC

K Health has recently transitioned to a comprehensive care delivery model that will revolutionize patient care and we invite you to join in this expansion as a Clinical Operations Specialist "LPN".

You will play a pivotal role supporting virtual clinics by providing a best in class patient experience. 

This role will partner closely with our Medical Operations teams to support day to day operations across multiple clinics with clinical and non clinical support staff. You will report directly to our Clinical Operations Manager.

What you'll be doing:

• Optimize and develop clinical workflows to support both clinician and patient experience
• You will develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes
• Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary
• Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services
• Monitor clinic phone - handling patient, clinician, lab, and pharmacy calls
• Work in collaboration with pharmacy, insurance, and enterprise partners on resolution of escalated patient or partner issues.
• Required-on call shifts monitoring Critical Lab Phone Line - (24/7)
• Prepare prior authorizations requests
• Efficiently process and send EMR Requests
• Additional clinical and administrative duties as required

What we're looking for:

• Licensed Practical Nurse (LPN) licensed in NC/SC (compact license required)
• You have at least 5 years of experience in healthcare operations
• Must be comfortable with and willing to work a flexible schedule
• You have experience in telemedicine
• Experience with Epic EMR is a plus
• You are extremely well organized, detail oriented, and adaptable
• You naturally prioritize your work and feel comfortable maintaining varying deadlines
• Comfortable working independently as well in a team environment
• You are comfortable working within a highly ambiguous, fast paced environment, and can set priorities with minimal input from management

Benefits & Perks:

• Monthly social committees for company events
• 18 vacation days, 5 sick days, and 2 personal days
• 9 company holidays
• Paid parental leave
• 401k benefit
• Competitive health, dental, and vision insurance options

Compensation:: $60,000 USD - $70,000 USD

Who We Are: 

Behind every leading health system is K Health’s AI-powered virtual care engine. 

Esteemed health systems like Mayo Clinic, Cedars-Sinai, Mass General Brigham, Hackensack Meridian Health, and Hartford Healthcare partner with K Health to build and run modern primary virtual care clinics on their behalf. 

Our deeply integrated model modernizes the primary care loop by using AI to put humans first. For our patients, we offer clinical AI (i.e., PatientGPT) and unparalleled access to close care gaps around the clock. For our Providers, we deliver provider-serving agentic solutions (i.e., Perfect Note) to eliminate administrative overload and burnout. And for the health systems, we deploy our top-grade Virtualists in AI-powered virtual clinics 24/7 to capture the patients' care journeys at step one, retain the journey through the system for longitudinal care, and strengthen profitability.  

We’re founded in 2016, headquartered in New York City, and backed by nearly $400 million from leading investors including Valor Equity Partners, Claure Group, Mangrove Capital Partners, 14W, Notable Capital, Lerer Hippeau, Primary Venture Partners, Comcast Ventures, PICO Venture Partners, Max Ventures, and other strategic healthcare partners.

We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.  

We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.