What are the responsibilities and job description for the Front Desk Parts Counter Associate position at K & G Mowers?
Overview
K&G Mowers is a high-volume outdoor power equipment dealership serving Northeast Texas. With a base of over 17,000 customers, we are currently expanding our inventory and operations under new management. We are looking for a reliable, fast-paced individual to manage our front counter and assist with parts sales.
Responsibilities
- Run the front counter: Manage walk-in traffic, phone lines, and the Point of Sale (POS) system.
- Look up parts: Use manufacturer diagrams and catalogs to identify the right part for the job every time.
- Customer Service: Maintain a professional demeanor to ensure every customer is addressed immediately upon arrival.
- Problem Solving: Listen to equipment issues and ask the right technical questions to provide the correct fix.
- Workflow Management: Manage phone inquiries and provide clear, concise information to keep the front desk moving.
- Scheduling: Coordinate service drop-offs with precision to ensure minimal wait times and steady shop throughput.
- Inventory & Workspace: Keep the front counter area organized and clear of clutter to support fast, efficient service.
- Team Collaboration: Communicate with technicians and staff to ensure shop operations run smoothly.
- Product Knowledge: Maintain up-to-date knowledge of our inventory and equipment to provide accurate information to customers.
Experience
- Experience: 1 year in customer service or a similar parts-counter role.
- Technical Literacy: Ability to interpret manufacturer diagrams and catalogs to accurately identify parts.
- POS Proficiency: Proven track record of using Point of Sale (POS) systems to facilitate smooth, accurate transactions.
- Multitasking: Strong ability to manage multiple tasks simultaneously, from greeting walk-ins to handling phone inquiries.
- Communication: Excellent verbal skills to effectively collaborate with team members and explain technical solutions to customers.
- Reliability: Must be dependable, organized, and capable of maintaining a tidy workspace in a fast-paced environment.
Pay: $15.00 - $17.00 per hour
Work Location: In person
Salary : $15 - $17