What are the responsibilities and job description for the Advertising/Business Specialties - Printing & Copying - Customer Service position at K-B Offset Printing, Inc.?
Job Overview
We are currently seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. We produce and re-sell custom imprinted products – Advertising Specialties – to business, organizations, and individuals. We are passionate about helping customers find solutions for their branding and promotional needs. We also have a complete printing and mailing operation for any custom printing, including cards, letters, books, envelopes, or brochures. Many of our inquiries are via websites, with the majority being long-standing clients with repeat orders or new projects. Very minimal walk-in business.
If you have any level of experience in a small or large printing environment, or knowledge of imprinted specialties, signage, or direct mail, we should talk. If you have no experience but have ambition, energy, communication skills, a good work ethic, and outgoing personality, and have an interest in this category, we should talk. No outside sales. Full-time is desired but permanent part-time and flexible hours will also be considered. Competitive wage, commensurate with experience, and benefits. If you are passionate about helping others and have the skills we are looking for, we encourage you to apply for this exciting opportunity!
Duties: In this role, you will be responsible for assisting customers with inquiries related to promotional products and ensuring customer satisfaction.
● Respond promptly to customer inquiries via email or phone.
● Assist customers with product selection customization options, pricing inquiries, and order processing.
● Coordinate with suppliers and vendors to ensure timely delivery of orders.
● Provide proactive communication to customers regarding order status and shipping updates.
● Handle customer complaints and concerns with professionalism.
● Maintain accurate records of customer interactions and transactions.
● Collaborate with Customer Service and Production teams to address customer needs and to ensure a seamless experience.
Qualifications & Skills:
● Previous experience in a customer service environment
● Proficiency with promotional and marketing products.
● Proficiency in Microsoft Office Suite (Work, Excel, Power Point).
● Excellent communication skills -- verbal and written.
● Good mathematical ability.
● Detail-oriented with strong organizational and multi-tasking abilities.
● Creative thinking, and problem-solving abilities.
● Ability to meet deadlines and adapt to changing priorities.
● Ability to work independently and as part of a team.
● High school diploma or equivalent.
● Valid driver’s license and reliable transportation.
K-B Offset Printing, Inc.| theprinters.com | Seiders Printing Co. | King Printing | Handy Delivery Service - 3500 East College Avenue, State College, PA 16801
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22 - $26