What are the responsibilities and job description for the Parts Counter Representative position at JX Truck Center?
Description
About Us:
At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.
Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.
Shift: Monday - Friday 7:00am - 3:30pm
Job Purpose
We are seeking a dedicated and customer-focused Parts Counter Representative to be the face of our company. The ideal candidate will not only possess a strong technical understanding of diesel engines but will also embrace and promote our core values in every customer interaction. As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment. With a dedication to honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting a pioneering spirit, and demonstrating good stewardship, you will contribute to our mission of providing top-notch service to our customers.
Honor Commitments
Essential Duties and Responsibilities:
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Competencies
Employee Benefits:
About Us:
At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.
Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.
Shift: Monday - Friday 7:00am - 3:30pm
Job Purpose
We are seeking a dedicated and customer-focused Parts Counter Representative to be the face of our company. The ideal candidate will not only possess a strong technical understanding of diesel engines but will also embrace and promote our core values in every customer interaction. As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment. With a dedication to honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting a pioneering spirit, and demonstrating good stewardship, you will contribute to our mission of providing top-notch service to our customers.
Honor Commitments
Essential Duties and Responsibilities:
- Accurately process parts orders, ensuring the correct parts are selected and available for customers while adhering to delivery timelines.
- Collaborate with the warehouse team to manage inventory levels, showcasing a commitment to fulfilling customer needs promptly and efficiently.
- Locate and secure parts from various vendors for shop jobs, demonstrating a proactive approach to honoring commitments and fulfilling customer orders.
- Keep customers informed on the status of special orders and backorder parts.
- Greet and assist customers at the parts counter, providing friendly and knowledgeable service to create positive interactions.
- Utilize strong product knowledge to guide customers in selecting the right parts for their needs, ensuring a positive and satisfactory experience.
- Provide technical assistance to customers, including assisting service technicians with acquiring parts.
- Handle customer returns.
- Stay updated on new diesel technologies and industry advancements to provide customers with accurate and relevant information.
- Embrace a commitment to lifelong learning by seeking out opportunities for professional development and training.
- Generate reports on parts sales and inventory levels, identifying opportunities for process improvement and innovation.
- Collaborate with the sales team to promote additional products and services, embodying a pioneering spirit in business development.
- Maintain accurate and organized records of parts transactions, including sales orders and customer information, demonstrating good stewardship of company resources.
- Build and maintain strong relationships with customers, dealers, and suppliers, reflecting our value of demonstrating good stewardship in all interactions.
- Undertake additional responsibilities and tasks as assigned, showcasing flexibility and adaptability in a dynamic work environment.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Competencies
- Priority Setting
- Customer Service
- Technical Skills
- High School or equivalent
- Previous customer service experience
- 3 years of Automotive or truck parts related experience
- Understands and can identify common commodity parts
- Able to perform accurate cycle-counts
- Able to order and check-in parts orders
- Intermediate Computer skills
- Able to work independently
Employee Benefits:
- Medical - PPO and HDHP options
- Flexible Spending Account (FSA)
- Health Savings Account (HSA) with company match
- Dental Insurance
- Vision Insurance
- Accident & Critical Illness Insurance
- Group Term Life Insurance (company paid)
- Short and Long-Term Disability (company paid)
- Paid Time Off (PTO)
- Paid Holidays
- Volunteer Time-Off
- Paid Maternity/Paternity Leave
- Bereavement/Funeral
- Compensation:
- 401(k) Retirement Plan with company match
- Incentive Programs
- Shift Differential Program
- Tool Rewards Program
- Safety shoe and glasses program
- Employee Assistance Program (EAP)
- Wellness incentives
- Company paid and provided uniforms
- Training: In-House, Instructor-Led, and Online
