What are the responsibilities and job description for the Property Management Maintenance Coordinator position at JWB Real Estate Capital?
Property Management Maintenance Coordinator
Location: Jacksonville, Florida (in-office opportunity)
Our mission: JWB Property Management enhances the value of all assets under management through warmth, longevity, and exceptional customer service to each resident. This leads to maximized rent collection and renewal conversions and minimized maintenance expense for every client.
Who we are: JWB Property Management is the fastest growing property management company in Northeast Florida. As a privately-owned, client-focused company, JWB Property Management is focused on providing the highest quality service to our valued owners and residents.
Office Perks:
- FL Blue health insurance options
- Humana dental insurance options
- Paid time off (10 PTO, 8 sick/unplanned, 9 holidays)
- Matching program to your charity of choice
- Gym membership reimbursement brand new in-office gym
- 401K matching (4.5%) program through John Hancock
- Lunch provided daily (for free!)
- Volunteer & team-building events throughout the year
- Childcare reimbursement
- Relaxed business casual work environment
Compensation structure:
$24.04/hr (50,000 annually)
$4,000 Short Term Incentives
= $54,000 Total Compensation
The opportunity:
The Maintenance Coordinator is a critical position to our success as a company. The ideal candidate will be the main contact point for our residents for all maintenance related requests and facilitation and is expected to maintain our outstanding customer service track record. The person in this role builds our customer service reputation by servicing and managing all maintenance components for the property management team. This position will require excellent organization and time management skills to exceed expectations for our residents, owners, and vendors.
What you are great at (Responsibilities):
- Take all incoming maintenance calls and requests
- Troubleshoot and assess for warranty
- Facilitate vendor relationships and management to ensure a seamless experience for all parties
- See all opened work order requests through start to finish while working with both resident and vendor
- Work closely with our service team to facilitate owner approvals and requests, as well as ensure high quality assurance to resident and owner.
- Approve and process all bill payments to vendors
- Charge and collect all resident maintenance charges
What you have already achieved (Requirements):
· College Degree Preferred (Minimum 2 years); High School Diploma Required
· Appropriate Score on Predictive Index (part of JWB’s hiring process which applicant will receive after app submission)
- Superior communication skills, collaborative with strong leadership and interpersonal skills
- Work well in a team-oriented environment and analyze decisions with broad perspective
- Results oriented leader with high level of self-motivation
- Must be enthusiastic, creative and able to think both strategically and tactically
- Highest level of personal and professional integrity and ethics
- Work at a fast pace and high volume, while providing great service
- Strong customer service skills
- Demonstrated proficiency in Microsoft Office, Google Docs, Internet applications and related software
- Demonstrate effective and efficient decision-making skills
Time Commitment:
Normal business hours: 8:30 am - 5pm
On call hours: 5pm - 7pm team coverage on weekdays; some weekends and holidays
Job Type: Full-time
Pay: $50,000.00 - $54,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
Education:
- Associate (Required)
Work Location: In person
Salary : $50,000 - $54,000