Collector

Overview

We are seeking a dynamic and detail-oriented Collector to join our financial services team. In this role, you will be responsible for managing delinquent accounts, negotiating payment arrangements, and ensuring compliance with industry regulations and consumer protection laws. Your proactive approach will help optimize revenue recovery while maintaining excellent customer service standards. This position offers an exciting opportunity to develop your expertise in debt collection, accounts receivable management, and financial compliance within a fast-paced environment committed to integrity and professionalism.

Responsibilities

• Contact clients via phone, email, and written correspondence to collect outstanding payments while maintaining respectful and professional communication.
• Negotiate repayment plans and settlement agreements that align with company policies and legal requirements.
• Analyze accounts receivable data using Excel and specialized financial software to identify delinquent accounts and prioritize collection efforts.
• Reconcile accounts, review account histories, and perform account analysis to determine the best course of action for each case.
• Ensure all collection activities comply with consumer protection laws, financial regulations, and internal policies to uphold ethical standards.
• Maintain accurate records of all client interactions, payment arrangements, and account statuses in accordance with confidentiality protocols.
• Collaborate with other departments such as accounts payable, customer service, and finance to resolve discrepancies and improve revenue cycle management processes.

Qualifications

• Proven experience in medical collections, accounts receivable, or debt collection roles within a financial or healthcare setting.
• Strong knowledge of industry regulations including consumer protection laws and financial compliance standards.
• Excellent phone etiquette with the ability to handle sensitive conversations professionally while demonstrating negotiation skills.
• Proficiency in Microsoft Office Suite (Excel, Word) along with experience using accounting software or specialized financial software for account reconciliation and data analysis.
• Familiarity with telemarketing techniques, account analysis, and industry-specific terminology such as debits & credits, revenue cycle management, and industry knowledge of financial regulations.
• Ability to handle confidential information discreetly while maintaining accuracy in typing, data entry, and record keeping.
• Strong math skills combined with analytical thinking for effective account analysis and reconciliation processes.

Join us in making a difference by helping clients resolve their accounts responsibly while ensuring compliance with all applicable laws. This role is perfect for motivated individuals eager to grow their expertise in finance, collections, and customer service within a supportive team environment committed to integrity and excellence.

Pay: $18.00 - $23.00 per hour

Expected hours: No more than 36.0 per week

Benefits:

• Flexible schedule
• Opportunities for advancement

Work Location: In person

Salary : $18 - $23